Remote Dispatcher & Scheduler

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.Job Title: Remote Dispatcher & Scheduler (100% Work From Home) Location: Remote from Latin AmericaPosition Type: Full-time Salary: $1,400 - 1,600 USD/month depending on experience paid via direct transferSchedule: Our office is open 8:00am to 6:00pm Eastern Time, 7 Days per week; actual work hours and days to be determinedJob OverviewOur client is the largest Mobile Pet Grooming Company in South Carolina with 13 mobile units and 14 groomers based in Charleston, South Carolina. They offer premium baths, haircuts and related services for dogs and cats backed by exceptional customer service and a superior and supportive work environment for pet groomer employees. This position is focused on working with new and existing clients to schedule appointments while optimizing appointments, routing, and travel between appointments for groomers to maximize revenue and efficiency. It also includes supporting groomers while they work remotely, managing administrative tasks to document client and pet information, and client follow-up for re-booking and quality control.ResponsibilitiesPromptly answer and respond to customer calls, texts, and emailsBooking appointments for most efficient routing while meeting customer and groomer requirementsConfirming upcoming appointmentsValidating and documenting appointment details for accuracyOutbound calls and texts for quality control and rebookingCollecting and recording client records and informationQualifications, Skills and Key CompetenciesAbility to understand dog and cat breeds and grooming requirementsAbility to use mapping software to learn and optimize routing and timing for appointment scheduling and planningExcellent communication skills, both written and voiceProactive problem solving skills in a complex, fast paced environmentMust love animals, and be caring and empathetic to clients and fellow employeesBenefits:Work with and learn from a wonderful team of pet care professionals. Steady Schedule. Closed for 6 US HolidaysApplication Disclaimer: Please Read Before ProceedingTo ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIREDYour application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.Mandatory Knockout QuestionsEach application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.Apply WiselyTo maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.Check Your SPAM FolderAll important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application! Apply tot his job Apply To this Job