Job Title: Remote Email Chat Representative and Call Centre Support Specialist – Empowering Lives through Exceptional Customer Service
Job Description:
About blithequark
At blithequark, we're dedicated to breaking cycles of violence, crime, and incarceration by providing client-centered interventions and support services that empower and strengthen individuals, families, and communities. Our mission is to raise the next generation of responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We strive to encourage personal responsibility and change, helping to rebuild, restore, and transform individuals and families.Job Summary
We're seeking a highly motivated and empathetic Remote Email Chat Representative and Call Centre Support Specialist to join our team. As a key member of our customer service team, you'll act as a liaison, providing services information, answering questions, and resolving any emerging problems that our clients' accounts might face with accuracy and efficiency. If you're genuinely excited to help clients, patient, empathetic, and passionately communicative, we want to hear from you!Responsibilities
As a Remote Email Chat Representative and Call Centre Support Specialist, you'll be responsible for:- Identifying and assessing clients' needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid, and complete information by using the right methods/tools
- Meeting personal/customer service team sales targets and call handling quotas
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keeping records of customer interactions, processing customer accounts, and filing documents
- Following communication procedures, guidelines, and policies
- Taking the extra mile to engage clients and provide exceptional customer service
Qualifications
To be successful in this role, you'll need:- Proven customer support experience or experience as a Client Service Representative
- A track record of over-achieving quota and consistently meeting or exceeding sales targets
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- A high school diploma or equivalent
Essential Skills and Competencies
To succeed in this role, you'll need to possess:- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong customer service skills and a passion for delivering exceptional customer experiences
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and Google Suite
- Ability to learn and adapt to new systems and processes quickly
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their skills. As a Remote Email Chat Representative and Call Centre Support Specialist, you'll have access to:- Regular training and development opportunities to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- A flexible and remote work arrangement that allows you to work from the comfort of your own home
Work Environment and Company Culture
At blithequark, we're proud of our inclusive and supportive work environment. We're committed to creating a workplace that's welcoming and respectful to all employees, regardless of their background, culture, or identity. Our company culture is built on the following values:- Empathy and compassion
- Integrity and transparency
- Collaboration and teamwork
- Continuous learning and growth
- Customer-centricity and a passion for delivering exceptional customer experiences
Compensation, Perks, and Benefits
As a Remote Email Chat Representative and Call Centre Support Specialist at blithequark, you'll receive a competitive salary and benefits package, including:- A comprehensive health insurance plan
- A retirement savings plan with employer matching
- Paid time off and holidays
- A flexible and remote work arrangement
- Opportunities for professional growth and development
- A supportive and collaborative work environment