Experienced Air Customer Service Agent – Remote US Opportunity at blithequark

Are you a customer service enthusiast with a passion for the travel industry? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark as an Air Customer Service Agent, where you'll play a vital role in delivering exceptional experiences for our guests.

About blithequark

blithequark is a leading global travel company that operates with a strong commitment to customer satisfaction, innovation, and community engagement. Our diverse team of professionals shares a common goal: to create unforgettable experiences for our guests while fostering a culture of inclusivity, respect, and growth. As a remote Air Customer Service Agent, you'll be part of a dynamic team that values collaboration, open communication, and continuous learning.

Responsibilities

As an Air Customer Service Agent, you'll be responsible for providing top-notch support to our guests, travel agents, and airline partners. Your key responsibilities will include:

• Answering phone calls, chat messages, emails, and voicemails related to air issues, and responding promptly and accurately
• Amending major schedule changes, performing ticketing activities (issuance, refunds, exchanges, etc.)
• Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing additional duties as assigned by leadership

Requirements

To succeed in this role, you'll need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States; blithequark is unable to sponsor or take over sponsorship of employment visas at this time

What You Can Expect

As a remote Air Customer Service Agent at blithequark, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee Stock Purchase Plan
• Training & Professional Development opportunities
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $15.91 to $21.49 (final base salary is directly related to each candidate's qualifications and experience)

Our Culture

At blithequark, we believe that our people are our greatest asset. We're committed to fostering a culture of inclusivity, respect, and growth, where every individual can thrive. Our core values are:

• Compliance: We prioritize compliance with all applicable laws, regulations, and industry standards.
• Environmental Protection: We strive to minimize our environmental footprint and promote sustainable practices.
• Health, Safety, and Well-being: We're dedicated to ensuring the health, safety, and well-being of our guests, employees, and the communities we serve.
• Innovation: We encourage creativity, experimentation, and continuous learning to drive innovation and excellence.
• Respect: We value diversity, equity, and inclusion, and promote a culture of respect and empathy.

How to Apply

If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team, please submit your application through our website. We look forward to reviewing your application and welcoming you to blithequark! Apply Job! Apply for this job