Experienced Customer Service Representative – Remote (DAY Shift) at blithequark

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative – Remote (DAY Shift). As a key member of our team, you will play a vital role in providing top-notch service to our nationwide Long Term Care and outside the hospital client base, while also working closely with Technologists in the field and reps at our various regional accounts.

About blithequark

blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals with the tools and support they need to deliver exceptional care to their patients. With a strong commitment to customer satisfaction and a culture of continuous improvement, we strive to make a positive impact on the lives of those we serve.

Job Summary

As an Experienced Customer Service Representative at blithequark, you will be responsible for receiving and processing customer orders by telephone or fax, ensuring all customer requests are handled in a prompt, efficient, courteous, and professional manner. You will work closely with Directors of Nursing and Administration to provide exceptional service and support to our clients. In addition to your primary duties, you will be cross-trained in other positions within the department and will be asked to perform these functions as needed.

Key Responsibilities

* Provide prompt, accurate, and courteous responses to customers

• Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
• Answer incoming customer service orders as soon as possible
• Display active listening and superior customer service skills for both external and internal customers
• Document activity to the blithequark system
• Display the ability to enter orders manually via our fax process
• Display the ability to operate the phone system effectively
• Adhere to work schedule
• Other duties as assigned

Essential Qualifications

* Ability to work independently and as a team

• Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross-training the call center personnel
• Computer knowledge
• Strong customer service skills
• Solid communication skills (including verbal, written, and listening skills)
• Solid problem-solving and decision-making abilities
• Good organizational skills
• Execute and prioritize multiple tasks
• Professional
• Ability to type 35-40 words per minute
• Flexible and adaptable to change
• Medical terminology/experience preferred but not required
• A minimum of a High school Diploma or equivalent required
• Must have high-speed internet for Remote work

Preferred Qualifications

* Previous experience in a customer service or call center environment

• Knowledge of medical terminology and healthcare industry
• Experience with computerized systems and software
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

Benefits

blithequark offers a competitive wage and robust benefit package to full-time employees. Part-time employees are eligible for many of the same benefits, pro-rated. Benefits include:

• Two weeks of vacation time
• Health Insurance after 30 days!
• Sick time
• 6 paid holidays
• Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
• Dental insurance
• Vision insurance
• Disability insurance
• Company-paid life insurance
• 401(k)

What We Offer

* A dynamic and supportive work environment

• Opportunities for career growth and professional development
• A comprehensive benefits package
• A competitive salary and bonus structure
• A chance to make a real difference in the lives of our clients and their patients

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Disclaimer

blithequark reserves the right to modify or withdraw this job posting at any time without notice. This job posting is not a contract and does not create any contractual obligations between blithequark and the applicant. Apply for this job