Experienced Full Stack Customer Service Representative – Bilingual: French / English – Work-at-Home Opportunity

Are you looking for a career change that offers a unique blend of flexibility, growth opportunities, and a chance to make a real difference in people's lives? Do you want to join a forward-thinking global organization that values diversity, inclusivity, and employee well-being? If so, we have an exciting opportunity for you to become a Customer Service Representative at blithequark, working from the comfort of your own home.

About blithequark

blithequark is a leading global organization that provides exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a strong commitment to diversity, equity, and inclusion, we're proud to have a team of over 440,000 game-changers from 70+ countries who share our passion for delivering outstanding customer service experiences. Our company culture is built on the belief that "We champion our people," and we invest significantly in our employees' growth, development, and well-being.

Career Growth and Personal Development

As a Customer Service Representative at blithequark, you'll have the opportunity to reimagine your career journey and develop "friends for life" in the process. We'll provide you with all the training, technologies, and continuing support you need to succeed in this role. Plus, with a strong focus on career growth and personal development, you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do in This Role

As a Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile.

Your Qualifications

To succeed in this role, you'll need:

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

What's in It for You

As a Customer Service Representative at blithequark, you'll enjoy a range of benefits, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join Our Team

If you're passionate about delivering exceptional customer experiences and are looking for a career change that offers flexibility, growth opportunities, and a chance to make a real difference in people's lives, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."

How to Apply

To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.

Language Requirements

* Fluent French and English

Time Type

* Full time

Location

* CAN, ON, Work-at-Home

Note

* If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. Apply for this job