Experienced Customer Service Representative - Work From Home in Nevada

Are you a customer service professional with a passion for delivering exceptional care to patients and customers? Do you thrive in a fast-paced environment and enjoy working with complex customer needs? If so, we invite you to join our team at blithequark as a Customer Service Representative in our Specialty Mail Order Pharmacy. As a key member of our team, you will play a vital role in providing telephone support to patients receiving life-sustaining specialty drug therapy, ensuring the processing of specialty medications in a timely manner, and demonstrating compassionate, genuine care for patients and customers.

About blithequark

At blithequark, we are committed to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to create a culture that is inclusive, supportive, and empowering for all our employees. Our Heart At Work Behaviors support this purpose, and we want everyone who works at blithequark to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Job Summary

As a Customer Service Representative in our Specialty Mail Order Pharmacy, you will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.

Responsibilities

* Provide telephone support to patients receiving life-sustaining specialty drug therapy

• Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
• Translate and enter new or refill prescriptions into the pharmacy information system
• Communicate and collect copay amounts from patients
• Obtain authorizations from insurance companies and healthcare providers
• Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
• Demonstrate excellent communication skills to effectively interact with insurance companies, patients, and internal partners
• Ensure the processing of specialty medications in a timely manner and meet financial and clinical expectations prior to fulfillment

Requirements

* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone

• One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• One year of computer keyboarding experience, skills, and aptitude
• Verifiable high school diploma or equivalent

Preferred Qualifications

* Pre-employment experience in the healthcare industry and familiarity with benefits, insurance, prescriptions, and medical terminology

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills

Training and Development

* 4-week training program (PTO blackout time)

• Training schedules: 8:00 AM - 4:30 PM PST
• Post-training schedule: 9:30 AM - 6:00 PM PST

Benefits and Compensation

* Competitive pay range: $17.00 - $28.45 per hour

• Comprehensive benefits package, including medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
• CVS store discount and discount programs with participating partners
• Free development courses and education assistance

How to Apply

Our application process is simple and straightforward: 1. Apply online 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from qualified candidates with arrest or conviction records in accordance with all federal, state, and local laws. Apply Now! Apply for this job