Experienced Full Stack Customer Solutions Specialist – 3rd Shift – Remote Opportunity

Are you a customer service enthusiast with a passion for helping people in their time of need? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further than blithequark, North America's fastest growing roadside assistance company and dispatch technology platform. We're seeking dedicated and customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs) in a 3rd shift, full-time or part-time capacity.

About blithequark

blithequark operates multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members. With a revolutionary technology platform that takes the guesswork out of the job, we're looking for talented individuals who can utilize modern technology to perform basic tasks such as address location, research, and basic typing.

Job Summary

As a Customer Solutions Specialist, you'll be the first point of contact for members in need of roadside assistance. You'll take inbound calls, ask essential questions to understand each member's unique situation, and navigate our computer program to locate each member and identify nearby service providers. Your excellent communication skills, ability to multi-task, and professional attitude will make you a valuable asset to our team.

Responsibilities

* Answer inbound member calls and provide exceptional customer care and follow-up

• Ask essential questions to understand each member's unique situation and navigate our computer program to locate each member and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
• Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
• Consistently meet company standards and specified goals as assigned by management on a regular basis
• Maintain confidentiality of account information
• Escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Requirements

* High school diploma or equivalent required

• 1 year of call center or customer service experience preferred
• Excellent communication skills, including a professional, articulate voice and ability to listen and communicate effectively
• Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Positive attitude and ability to work well with others
• Emotional resilience and ability to handle upset members in a calm, professional manner
• Ability to work in a fast-paced environment while maintaining a professional attitude

Benefits

* Full-time or part-time opportunities available

• Competitive hourly rate: $12.00 - $15.00
• Flexible work schedules and opportunities to earn work from home days
• Paid training – no experience required!
• Performance-based incentives
• Sign-On & Referral Bonuses Available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans
• Casual dress code – wear a hat, T-shirt, jeans, etc. every day!
• Inbound Calls Only – No Cold Calls, No Sales, No Collections!

Why Join blithequark?

* We're a great place to work with a fun and friendly work environment!

• Opportunities for career advancement with proven skills
• Revolutionary technology platform that takes the guesswork out of the job
• Flexible work environment with work from home opportunities available
• Competitive compensation and benefits package

How to Apply

If you're a customer service enthusiast with a passion for helping people, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [insert link]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

This job posting is subject to change and may be updated at any time. We reserve the right to modify or withdraw this job posting at any time without notice. Apply for this job