Customer Service Representative Administrator - Remote Opportunity with blithequark

Join blithequark's Mission-Critical Team as a Customer Service Representative Administrator

At blithequark, we're driven by a shared purpose: helping people be their best in the moments that matter. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. As a Customer Service Representative Administrator, you'll play a vital role in our MVRecovery division, a Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a blithequark company.

About MVRecovery and blithequark

MVRecovery is a full-service recovery operation that connects lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. We're seeking an experienced CSR Administrator to work with field agents and customer information to secure collateral for our clients. As a part of blithequark, you'll be contributing to a mission that matters and be part of a team that's passionate about making a difference.

Job Description

We're searching for a skilled CSR Administrator to work in our fast-paced recovery environment. As a CSR Administrator, you'll be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, and communicating any escalated information to the client or supervisor as needed.

Key Responsibilities:

• Maintain account orderliness and ensure a field agent is assigned to each account.
• Update designated accounts with new information received from the client.
• Communicate any escalated information to the client or supervisor as needed.
• Facilitate the successful recovery of assigned collateral.
• Demonstrate basic product and service knowledge and initiate required actions as needed.
• Provide clear and concise direction to clients and field agents via phone.
• Multi-task and organize multiple accounts and tasks simultaneously.

Requirements and Qualifications

To be successful in this role, you'll need:

• A High School Diploma or equivalent.
• Minimum 2 years of Customer Service and Account Management experience, or equivalent.
• Legal authorization to work in the U.S. indefinitely.
• Strong phone skills with the ability to give clear and concise direction.
• Strong multi-tasking and organization skills.
• Experience with collateral repossession, collections, asset recovery, skip tracing, or credit experience is beneficial.
• A high level of experience using G-Suite, MS Office, and related applications.
• Previous experience working in a remote environment is preferred.

Essential Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• A customer-centric approach with a focus on delivering exceptional service.
• The ability to work independently in a remote environment.

What We Offer

At blithequark, we offer a comprehensive benefits package that includes:

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K with Company Match.
• 9 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• And more!

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative Administrator, you'll have opportunities to:

• Develop your skills and expertise in a dynamic and fast-paced environment.
• Take on new challenges and responsibilities.
• Work with a talented team of professionals who are passionate about making a difference.

Our Culture and Work Environment

At blithequark, we're proud of our people-first and community-focused culture. We empower every employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. As a remote employee, you'll be part of a distributed team that's connected and collaborative.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we'd love to hear from you. Please submit your application to join our team as a Customer Service Representative Administrator. We can't wait to hear why you'd be a great addition to our team!

Join blithequark's mission-critical team and be part of a company that's solving for safer. Apply now!