Experienced Customer Care Voice Associate – Remote Customer Service Representative

Are you a passionate and innovative individual looking to grow with a forward-thinking organization? Do you want to be part of a diverse and inclusive team that values exceptional customer care? Look no further than blithequark, a trusted global innovator of business and technology services. We are currently seeking experienced Customer Care Voice Associates to join our team in Providence, RI.

About blithequark

blithequark is a $30+ billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With a robust partner ecosystem of established and start-up companies, we invest over $3.6 billion each year in R&D to drive digital transformation and sustainability. As a Global Top Employer, we have diverse experts in more than 50 countries, and our services include business and technology consulting, data and artificial intelligence, industry solutions, and application development, infrastructure, and connectivity.

Join Our Team

At blithequark, we strive to create a diverse and inclusive environment for all employees. We are an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Responsibilities

As a Customer Care Voice Associate, you will be responsible for:

• Answering members' inbound calls regarding verification of health insurance benefits, eligibility, and claim status
• Supporting less experienced team members and handling escalated issues
• Interacting with clients and internal departments to solve issues
• Organizing and completing tasks according to assigned priorities
• Maintaining a strong focus on quality, including attention to detail, accuracy, and accountability
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team

Requirements

To be successful in this role, you will need:

• A high school diploma or GED
• 3+ years of experience in customer service
• 3+ years of experience that required a knowledge of healthcare insurance policy concepts
• 3+ years of experience using a computer with Windows PC applications
• Minimum internet speed of 20 upload/20 download
• Reliable transportation and availability to commute into the office in Providence, RI when required
• Required schedule availability for this position is Monday-Friday (08:00am to 08:00pm EST) and Saturday or Sunday (08:00am to 12:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

Skills and Competencies

To excel in this role, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and accuracy
• Ability to maintain a high level of professionalism and composure in a customer-facing role
• Strong knowledge of healthcare insurance industry and products, services, and processes
• Ability to learn and adapt to new systems and processes quickly

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers.

We offer

• Opportunities for career advancement and professional growth
• Access to training and development programs to enhance your skills and knowledge
• A collaborative and supportive work environment that encourages learning and growth
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

Work Environment and Company Culture

At blithequark, we value diversity, inclusion, and work-life balance. Our company culture is built on:

• A commitment to creating a diverse and inclusive environment for all employees
• A focus on employee well-being and work-life balance
• A collaborative and supportive work environment that encourages learning and growth
• A culture of innovation and continuous improvement

Compensation and Benefits

We offer a competitive hourly rate of $20.00 for this remote role. This rate reflects the target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you are a motivated and innovative individual looking to grow with a forward-thinking organization, we encourage you to apply for this exciting opportunity. Please visit our website at us.blithequark.com to learn more about our company and apply for this role.

Equal Employment Opportunity

blithequark is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Apply for this job