Experienced Student Loan Advisor – Customer Contact Center Work From Home after 90 days

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for navigating complex situations and providing clear, concise solutions? If so, we invite you to join blithequark's dynamic team as a Student Loan Advisor in our Customer Contact Center. As a valued member of our team, you'll have the opportunity to work from home after 90 days, providing you meet our attendance, compliance, and performance standards.

About blithequark

At blithequark, we're committed to creating a family-oriented and team-driven environment where diversity, equity, and inclusion matter. We believe that every individual has a unique perspective and contribution to make, and we strive to foster a culture of respect, empathy, and understanding. Our team is dedicated to delivering exceptional customer service and making a positive impact on people's lives.

Job Summary

As a Student Loan Advisor, you'll be responsible for providing top-notch customer service to student borrowers, answering frequent questions, processing applications, and resolving emerging problems with accuracy and efficiency. You'll work closely with our team to ensure that every customer interaction is positive, professional, and effective. This is a fantastic opportunity to establish a career in customer service and make a real difference in the lives of our customers.

Key Responsibilities

* Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, processing applications, and resolving emerging problems

• Practice active listening, empathy, and clear communication with customers in a positive and professional manner
• Utilize standard technology such as a telephone, email, and web browser to navigate to pre-scripted responses and provide basic general and claims-specific information
• Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, documentation of calls, and adhering to ethics and privacy rules
• Assist callers with filling out their application and submitting it electronically to plan providers for processing
• Complete basic call logs, documentation, and related call details for each phone inquiry

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High School diploma or equivalent required

• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system is required
• The ability to effectively work within established key performance indicators/metrics is necessary
• Must have demonstrated excellent interpersonal and leadership skills
• Must be able to multi-task and stay organized while completing simultaneous tasks

Requirements

* Must be able to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 Life Insurance paid for by blithequark
• Day one of employment, you'll receive paid holidays if you meet the criteria

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Whether you're looking to advance your career or simply want to learn new skills, we're here to support you every step of the way.

Work Environment and Company Culture

Our team is dedicated to creating a positive and supportive work environment where everyone feels valued and respected. We believe in fostering a culture of open communication, collaboration, and continuous improvement. Our office is a fun and dynamic place to work, with a range of amenities and perks to make your workday enjoyable.

Compensation, Perks, and Benefits

We offer a competitive salary, sick time, special event days, life insurance, and paid holidays. We're committed to providing our employees with a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) plan.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and career growth opportunities. We can't wait to hear from you! Apply Job! Apply for this job