Experienced Customer Service Manager – Store Operations and Team Leadership

Are you a seasoned customer service professional with a passion for leading high-performing teams and driving business growth? Do you have a proven track record of delivering exceptional customer experiences and driving sales growth in a fast-paced retail environment? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Manager to join our management team and help drive the success of our stores.

About blithequark

blithequark is a leading provider of innovative solutions and services that empower individuals and communities to reach their full potential. Our mission is to create a world where everyone has the opportunity to succeed, and our values of compassion, integrity, and excellence guide everything we do. We're proud to be a part of the community and are committed to making a positive impact through our work.

Job Summary

As a Customer Service Manager at blithequark, you will play a critical role in driving the success of our stores by leading a high-performing team, delivering exceptional customer experiences, and driving sales growth. You will be responsible for supervising employees, managing store operations, and implementing plans to meet daily sales goals and increase average sale per transaction and sales per square foot. You will also be responsible for ensuring that all employees provide friendly, courteous customer service and satisfaction, and for training employees in register operations and customer service.

Essential Job Functions

* Participate in the implementation of plans to meet daily sales goals and increase average sale per transaction and sales per square foot in assigned store

• Supervise employees in association with senior members of management and act as manager on duty in the absence of the Store Manager and the Assistant Store Managers
• Participate as a member of the store management team in performing and supervising activities related to merchandise arrangement, visual displays, and space allocation according to merchandising plans
• Ensure that all employees provide friendly, courteous customer service and satisfaction, and respond to requests for management assistance in a helpful and accommodating manner
• Train employees in register operations and customer service
• Monitor cashier supplies on a daily basis to ensure adequate amounts are on hand at each station
• Ensure that register areas are maintained in a clean and orderly manner
• Provide store manager with a weekly list of needed supplies
• Maintain merchandise outposts and displays surrounding the entry and check out area of the store as an assigned "area of responsibility"
• Verify quantity, quality, and dollar value of merchandise received in the store, and evaluate pricing of goods and make and report any necessary adjustments according to established procedure
• Determine the value and price of some merchandise such as housewares, shoes, purses, books, and electronics in accordance with company pricing guidelines
• Complete all reports and documents that are to be submitted on a daily, weekly, and monthly basis
• Assist in the control of inventory and loss of merchandise due to errors, internal shrinkage, and shoplifting
• Take appropriate action in preventing such losses under the direction of the Store Manager
• Maintain security of all cash and store receipts, and take daily deposits to the bank as assigned by the Store Manager or an Assistant Manager
• Attend all in-service training sessions, including First Aid/CPR training as scheduled
• Perform all basic responsibilities common to all blithequark store management positions, including performing cash register transactions
• Attend to any after-hours emergencies that occur in the store in the absence of the Store Manager
• Address facility maintenance and security issues in the absence of the Store Manager
• Monitor the proper use of store equipment to minimize need for repairs and replacement
• Perform any and all functions pertaining to the opening and closing of the store
• Direct and perform housekeeping and recovery duties
• In the absence of the store manager or assistant managers, follow and enforce all safety rules and regulations
• Complete and submit any necessary forms and/or reports immediately, but no longer than 24 hours, when an incident occurs in the store
• Maintain current certifications in First Aid and CPR and administer First Aid and CPR as required

Other Job Functions

* Answer the phone, relay information, and make store announcements

• Move and maneuver shipping racks, shipping carts, small pieces of furniture, and electrical/mechanical appliances and small display fixtures
• Perform light housekeeping duties as needed, and keep floor and fixtures cleared of discarded or fallen merchandise
• Monitor dressing rooms and return garments to proper display racks
• Place inventory into stock in proper category by size and color
• Pull merchandise by tag number for return to the processing plant
• Accurately record the category and quantity on a merchandise return voucher
• Other duties as assigned

Educational Requirements

* High school diploma or equivalent

• Ability to calculate figures and amounts such as discounts, proportions, and percentages
• Training is over a period up to and including six months

Other Requirements

* One year cashier experience, supervising experience helpful

• Retail experience and visual merchandising skills a plus
• Must have insured vehicle for store-related travel
• Must have home or cell phone
• Must be 21 years of age
• Must have a valid state resident driver's license, with a good driving record
• Must be eligible for positive outcome on required resident state criminal conviction background check
• Must maintain appropriate requirements for legal vehicle operation, including current automobile insurance and license plates
• Must maintain compliance with blithequark's Drug and Alcohol Abuse Policy
• blithequark considers this a safety-sensitive position because it includes tasks or duties that blithequark reasonably believes could affect the safety and health of the employee or others

Physical Requirements

* Climbing, balancing, talking, hearing, stooping, crouching, reaching, handling, fingering, feeling, and seeing

• Lifting, carrying: Medium work - Lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs
• Pushing/pulling: Heavy work - Pushing/pulling 100 lbs. maximum with frequent pushing/pulling of objects weighing up to 50 lbs

What We Offer

* Competitive hourly rate

• Benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and results-driven individual with a passion for customer service and team leadership, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job