Experienced Customer Service/Repair Representative – Global Technology Leader
At blithequark, we're a pioneering technology leader with a rich history spanning over 130 years. As a Global Fortune 500 company, we operate in over 100 countries, focusing on providing innovative products and services that increase energy efficiency, reliability, and productivity for our industrial, utility, and infrastructure customers. Our commitment to excellence and customer satisfaction drives us to continually innovate and improve our comprehensive range of products, systems, and services.
Join Our Team at blithequark
We're seeking an experienced Customer Service/Repair Representative to join our team in Bartlesville, OK. As a key member of our customer service team, you will play a vital role in ensuring seamless communication and resolution with our customers, repair technicians, manufacturing, and logistics personnel. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.
Job Summary
As a Customer Service/Repair Representative at blithequark, you will be responsible for coordinating customer property returns for paid repair or warranty processing and shipment. You will work closely with our repair technicians, manufacturing, and logistics personnel to ensure timely and efficient resolution of customer issues. Your primary focus will be on managing repairs from customer/channel request through delivery, requesting and entering required information, and leading problem resolution activities to meet schedule and Key Performance Indicators (KPIs).
Key Responsibilities
* Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
- Request and enter required information per written process to execute repair
- Manage repair priority with repair techs as appropriate to meet schedule and KPIs
- Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
- Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
- Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
- Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
- Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
- Support other roles or tasks as requested by management
Essential Qualifications
* Bachelor's Degree
- 2 to 5 years of experience in customer service, repair order management, or a related field
- Special combination of education and experience and/or demonstrated accomplishments may be considered
Preferred Qualifications
* 2 years of experience in customer service, repair order management, or a related field
- Experience managing repair priorities for customers
- Experience with documentation and reports
- Experience with problem resolution activities
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in Microsoft Office and other software applications
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As a Customer Service/Repair Representative, you will have opportunities to:
- Develop your skills and knowledge in customer service, repair order management, and problem-solving
- Participate in training programs and workshops to enhance your performance and career advancement
- Collaborate with cross-functional teams to drive business growth and improvement
- Take on additional responsibilities and contribute to the success of our team
Work Environment and Company Culture
Our work environment is dynamic and fast-paced, with a focus on teamwork, innovation, and customer satisfaction. As a blithequark employee, you will be part of a diverse and inclusive team that values:
- Collaboration and open communication
- Continuous learning and professional development
- Innovation and creativity
- Customer satisfaction and loyalty
- Integrity and ethics
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Hourly rate: $22.00 - $25.00 per hour
- Benefits:
+ 401(k) plan + Dental insurance + Health insurance + Vision insurance
- Paid time off and holidays
- Opportunities for career advancement and professional growth
How to Apply
If you're a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all candidates for their interest; however, only those selected for an interview will be contacted.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Note
This job description is not an exhaustive list of responsibilities, skills, or qualifications. blithequark reserves the right to modify or add to this job description as needed. Apply for this job