Experienced Customer Support Specialist – US Market (1-Year Contract, Remote) at blithequark
Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further! blithequark, a leading legal-tech scale-up, is seeking an enthusiastic Customer Support Specialist to join our team and take on the exciting challenge of supporting our US market.
About blithequark
blithequark is a trailblazing company that has been revolutionizing the legal-tech industry since its inception in 2011. With a global presence in over 110,000 clients across the EU, the US, and 100+ more countries, we have established ourselves as leaders in our field. Our mission is to empower businesses to focus on their core products by providing innovative tech solutions that ensure compliance with local, regional, and legal requirements. Recently, we embarked on a thrilling new adventure by joining forces with team.blue, a worldwide leader in digital enablement. This strategic partnership has enabled us to expand our reach and provide SaaS solutions to over 1 million users. As a result, we are now seeking talented individuals like you to join our team and contribute to our continued growth and success.
Your Mission
As a Customer Support Specialist, you will be responsible for providing top-notch support to our US market customers via email and chat. Your primary objective will be to resolve customer queries related to payments, invoicing, account management, and our products. To achieve this, you will need to research and explain our services in a clear and concise manner, ensuring that our customers receive the best possible experience. You will be part of our Customer Care team, working closely with our colleagues to guide and support users with any queries they may have. Additionally, you will be responsible for evaluating updates to our products and recommending possible improvements to enhance our services.
Key Responsibilities
* Provide exceptional customer support via email and chat to our US market customers
- Resolve customer queries related to payments, invoicing, account management, and our products
- Research and explain our services in a clear and concise manner
- Collaborate with the Customer Care team to guide and support users with any queries they may have
- Evaluate updates to our products and recommend possible improvements
- Stay up-to-date with industry trends and best practices to continuously improve our services
Requirements
* At least 2 years of experience in Customer Care or a similar position
- Full professional proficiency in English
- Remarkable enthusiasm and willingness to support a scale-up during its growth phase
- Exceptional soft skills, team spirit, and eagerness to learn
Added Values
* Previous experience in start-up and scale-up working environments
- Experience with HTML/CSS
- Experience with CMSs (such as WordPress, Shopify, Wix)
- Experience with Google Tag Manager
- Proficiency in Dutch, German, or Italian
Location
At blithequark, we believe in the power of remote work. As a result, you will have the flexibility to work from anywhere in the world. If you prefer, you can also choose to work from one of our beautiful offices in Italy (Bologna and Milan) or Germany (Hamburg).
Benefits
* REMOTE WORK: Work 100% remotely or from one of our offices in Italy or Germany
- TRAVEL ALLOWANCE TO VISIT A COLLEAGUE: Receive a budget to spend time with your teammates based on the other side of the world
- COMPANY RETREATS AND COWORKING GATHERINGS: Join us for fully paid week-long gatherings in amazing destinations like Venice, Sicily, and the Dolomites
- LEARNING BUDGET: Receive a budget for certifications, events, courses, and books to support your professional growth
- ENGLISH CLASSES: Take part in online English classes weekly, within working hours, and on several different levels
- WORK EQUIPMENT: Receive an equipment allowance to perform at your best
- BRIGHT & COLLABORATIVE WORK ENVIRONMENT: Join a multicultural team of talented and experienced colleagues in a dynamic and supportive environment
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please send your CV in English, and we will be in touch to discuss your application further.
About blithequark
Want to know more about us? Check out our website at [www.blithequark.com](http://www.blithequark.com) or follow us on LinkedIn, Facebook, and Twitter.
Apply Now
Don't miss this chance to join a dynamic and innovative company like blithequark. Apply now and take the first step towards an exciting new chapter in your career! Apply for this job