Experienced Senior Learning Specialist – Driving Exceptional Training Experience at blithequark
Are you a passionate learning professional with a knack for creating engaging and effective training experiences? Do you thrive in a dynamic environment where innovation and collaboration are key? Look no further! blithequark is seeking an experienced Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. As a Senior Learning Specialist, you will play a critical role in shaping the learning experience for our Customer Support Associates, driving business performance, and fostering a culture of excellence.
About blithequark
blithequark is a leading organization that is revolutionizing the way businesses operate. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a leader in the industry. As a Senior Learning Specialist, you will be part of a talented team that is dedicated to delivering exceptional results and making a meaningful impact.
Key Responsibilities
As a Senior Learning Specialist at blithequark, you will be responsible for leading and supporting a team of up to 30 Customer Support Associates. Your primary focus will be on providing an exceptional training experience that encourages long-term success. You will create an optimal adult learning environment (both in-person and virtually) that fosters engagement, motivation, and retention.
Some of your key responsibilities will include:
* Supervising structured learning metrics and overseeing their results for the assigned territory and region
* Managing live performance metrics end-to-end for the assigned territory
* Conducting learning sessions on new processes and delivering various training courses as continuous learning, new hire batches, transfer batches, etc.
* Maintaining data and analysis through reports on Excel (as per business requirements)
* Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
* Partnering with operational stakeholders as a key point of contact for the Learning Experience team
* Identifying learning coaches and certifying them
* Leading individual improvement projects to enhance business performance
* Driving quality and learning metrics
* Conducting chime sessions and classroom sessions with stakeholders
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
* 2+ years of experience in training delivery roles
* 1 year of experience in Customer Service or customer service-related work experience
* Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
* Highly accurate and fluent in Japanese and English (spoken and written)
* Flexible to work within a 24/7 x 365 days global team across a variety of time zones
Preferred Qualifications
While not essential, the following qualifications would be highly desirable:
* Experience as a trainer, corporate training specialist, or related position
* Project management skills with the ability to supervise multiple projects
* Strong ability to multi-task
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
* Adult learning principles and practices
* Content design and facilitation
* Instructional software and technology
* Data analysis and reporting
* Project management and coordination
* Communication and interpersonal skills
* Flexibility and adaptability in a fast-paced environment
Career Growth Opportunities and Learning Benefits
As a Senior Learning Specialist at blithequark, you will have access to a range of career growth opportunities and learning benefits, including:
* Professional development and training programs
* Mentorship and coaching
* Opportunities for advancement and career progression
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
Work Environment and Company Culture
blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values innovation, collaboration, and employee development. As a Senior Learning Specialist, you will be part of a talented team that is dedicated to delivering exceptional results and making a meaningful impact.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
* Salary
* Bonus structure
* Comprehensive benefits package
* Flexible work arrangements
* Professional development and training programs
* Recognition and rewards for outstanding performance
How to Apply
If you are a passionate learning professional with a knack for creating engaging and effective training experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
We look forward to hearing from you!