Experienced Customer Support Representative – German, English, and Russian Language Proficiency – Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you have a knack for communicating technical concepts in a clear and concise manner? If so, we invite you to join blithequark, a leading mobile game development company, as a dynamic Customer Support Representative.

About blithequark

blithequark is one of the most successful mobile game development companies in the world, ranking among the top 3 in terms of revenue and first among all mobile applications in EMEA. Our games have been installed 2.3 billion times, and over 30 million people play them every day. With a global player base and a diverse range of games, we offer a unique opportunity for customer support professionals to make a real impact.

Join Our Team

As a Customer Support Representative at blithequark, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. You will have the opportunity to assist and support the players of games enjoyed by millions of people worldwide, using your language skills in German, English, and Russian to communicate with our global player base.

Key Responsibilities

* Provide technical support for our free-to-play mobile games' multiple platforms, managing player tickets with the help of support engineers

• Engage with a global player base, offering technical advice and assistance
• Identify, prioritize, and swiftly resolve issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Use your research skills to come up with solutions and enhance our support services

Requirements

* Excellent communication skills in English, both verbal and written

• Excellent communication skills in German, both verbal and written
• Excellent communication skills in Russian, both verbal and written
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
• Experience playing mobile games is preferred

Essential Qualifications

* 1-3 years of experience in customer support or a related field

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and attention to detail
• Proficiency in multiple languages, including German, English, and Russian

Preferred Qualifications

* Experience working in a remote or international environment

• Knowledge of mobile game development or a related field
• Certification in customer support or a related field

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong technical skills, including proficiency in multiple languages
• Ability to adapt to new technologies and systems quickly

Career Growth Opportunities and Learning Benefits

* Opportunities for professional development and education, including reimbursement for participation in relevant conferences and courses

• Access to discounted English language courses and internal bootcamps
• Opportunities for career growth and advancement within the company
• Collaborative and dynamic work environment with a team of passionate professionals

Work Environment and Company Culture

* Remote or from one of the company's offices in Armenia, Georgia, Kazakhstan, Montenegro

• Collaborative and dynamic work environment with a team of passionate professionals
• Opportunities for socialization and community involvement through company-sponsored events and initiatives
• Flexible work arrangements and a focus on work-life balance

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Opportunities for professional development and education
• Access to discounted English language courses and internal bootcamps
• Flexible work arrangements and a focus on work-life balance
• Opportunities for socialization and community involvement through company-sponsored events and initiatives
• Reimbursement for online sessions with a psychologist and access to healthcare, including dental insurance and treatment for COVID-19
• Generous amount of paid vacation days and sick leave
• Additional days off can be requested in special circumstances

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Join Our Team Today

At blithequark, we are committed to delivering exceptional customer experiences and creating a collaborative and dynamic work environment. We believe that our employees are our greatest asset, and we offer a range of benefits and opportunities for growth and development. If you are passionate about customer support and want to join a team of passionate professionals, we invite you to apply for this exciting opportunity. Apply for this job