Job Title: Dedicated Customer Service Associate I - Remote Opportunity with blithequark

Job Description:

About blithequark

At blithequark, we're passionate about making the dream of homeownership possible for our customers. As a leading provider of mortgage and financial services, we're committed to delivering exceptional customer experiences that exceed expectations. Our team members are the backbone of our organization, and we're seeking talented individuals to join our ranks as Customer Service Associates.

Our Purpose

Our purpose is simple: to keep the dream of homeownership alive. We believe that everyone deserves the opportunity to own a home, and we're dedicated to making that dream a reality. As a blithequark team member, you'll play a critical role in making that dream possible. You'll work collaboratively with your colleagues to provide exceptional customer service, volunteer to make a difference in your community, and challenge the status quo when needed.

Why Choose blithequark?

At blithequark, we're committed to creating a relaxed and casual work environment that matches our attire. We believe in doing right by our customers and our employees, and we're proud to offer a range of benefits that support your career growth and well-being. Some of the benefits you can expect include:

• Team member mortgage loan program and down payment assistance program
• Student Debt Repayment program
• Tuition reimbursement
• Paid time off and paid holidays
• Market-based health insurance for medical, dental, and vision
• Flexible spending accounts for eligible childcare expenses
• Cooper Climbers: an in-house program with built-in career advancement pathways

In Your Typical Day, You Will:

As a Customer Service Associate, you'll be responsible for providing exceptional customer service to our clients. Your typical day will include:

• Answering 40-50 inbound/outbound (dialer) calls a day
• Assisting customers with payment options, escrow items, and any general mortgage information
• Discussing blithequark customer benefits like Paperless, Mobile App, Web, and IVR
• Assisting customers who are 30 days or less due on their mortgage payment

Qualifications:

To be successful in this role, you'll need:

• 6 months or more of customer service experience
• 6 months or more of call center experience

Additional Details:

* Hourly rate: $15.00 an hour * Eligible for monthly bonus and incentive rewards! * Must reside within 60 miles from office location * Comprehensive 6-week paid virtual training – equipment is provided * Attendance is required for the first 90 days of training * Hours of Operations: Monday – Thursday 7am – 8pm; Friday 7am – 7pm; and Saturday 8am – 12pm * Work schedule after training will align with these business hours

Apply Now!

If you're passionate about delivering exceptional customer service and making a difference in the lives of our clients, we want to hear from you! Apply now to join our team of dedicated customer service professionals.

Equal Opportunity Employer:

blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V Apply for this job