Experienced Student Loan Advisor – Customer Contact Center Representative (Work From Home Opportunity after 90 Days)

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for navigating complex situations and providing clear, concise solutions? If so, we invite you to join blithequark's dynamic team as a Customer Contact Center Representative, specializing in Student Loan Support. This is an exciting opportunity to establish a rewarding career in a family-oriented and team-driven environment, with the possibility to work from home after 90 days.

About blithequark

At blithequark, we pride ourselves on being a place where Diversity, Equity, and Inclusion truly matter. Our commitment to creating a welcoming and inclusive workplace culture has earned us a reputation as a leader in the industry. We believe that every individual brings unique perspectives and experiences to the table, and we strive to foster an environment that celebrates and leverages these differences.

Job Summary

As a Customer Contact Center Representative, you will play a vital role in supporting student borrowers with their queries, providing detailed information, processing applications, and resolving emerging problems with accuracy and efficiency. You will be the face of blithequark, delivering exceptional customer service and ensuring that every interaction is positive, professional, and memorable.

Key Responsibilities

* Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, and processing applications

• Practice active listening, empathy, and clear communication with customers in a positive and professional manner
• Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, and documentation of calls
• Assist callers with filling out their application and submitting it electronically to the plan provider for processing
• Complete basic call log, documentation, and related call details for each phone inquiry
• Navigate to pre-scripted responses and provide basic general and claims-specific information
• Utilize standard technology, such as a telephone, email, and web browser

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High School diploma or equivalent required

• Ability to speak and read English clearly, professionally, and fluently
• Typing speed of at least 35 WPM
• Experience working with a personal computer and the Windows operating system
• Ability to effectively work within established key performance indicators/metrics
• Excellent interpersonal and leadership skills
• Ability to multi-task and stay organized while completing simultaneous tasks

Requirements

* Ability to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills
• Knowledge of contact center technology
• Strong computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service skills, including personalization, competence, patience, politeness, and initiative-taking

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 Life Insurance, paid for by blithequark
• Paid holidays from day one of employment (if criteria met)

Career Growth Opportunities

At blithequark, we believe in investing in our employees' growth and development. As a Customer Contact Center Representative, you will have the opportunity to:

• Develop your skills and expertise in customer service, communication, and problem-solving
• Take on additional responsibilities and contribute to the growth and success of the team
• Participate in training and development programs to enhance your knowledge and skills
• Collaborate with colleagues to share best practices and ideas

Work Environment and Company Culture

blithequark is a family-oriented and team-driven environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer service and making a positive impact on people's lives. We offer a dynamic and supportive work environment, with opportunities for growth and development.

Compensation and Perks

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 Life Insurance, paid for by blithequark
• Paid holidays from day one of employment (if criteria met)

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Now! We look forward to welcoming you to our team! Apply for this job