Experienced Patient Care Customer Service Representative – After Hours Call Center (REMOTELY)

Are you passionate about delivering exceptional patient care and providing outstanding customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark, a national leader in providing high-quality medical products and services to patients across the United States. As an Experienced Patient Care Customer Service Representative, you will play a vital role in our Sleep Central (After Hours Call Center) Murray, KY Operations, working remotely from the comfort of your own home. You will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you possess excellent communication skills, a strong customer service background, and a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to our patients.

Overview and Responsibilities

As an Experienced Patient Care Customer Service Representative, you will be responsible for:

• Accurately transcribing patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtaining medically necessary documentation
• Processing patient orders through our online pharmacy system
• Resolving tracking issues and rescheduling shipping orders for patients
• Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
• Verifying orders are complete
• Performing other duties as assigned

Essential Duties and Responsibilities

* Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling

• Obtains medically necessary documentation
• Processes patient orders through On-line Pharmacy system
• Resolves tracking issues and reschedules shipping orders for patients
• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
• Verifies orders are complete
• Performs other duties as assigned

Qualifications

To be considered for this exciting opportunity, you must:

• Possess a high school diploma or GED equivalent
• Have experience in the medical field and administrative record management
• Demonstrate a strong customer service background
• Be able to effectively communicate in English, both orally and written
• Possess a positive attitude, helpful, knowledgeable, and polite demeanor
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Possess medical terminology knowledge
• Be able to multi-task and maintain attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Possess self-motivation, organizational, time-management, and deductive problem-solving skills
• Be able to work independently and as part of a team

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Medical terminology knowledge
• Ability to multi-task and maintain attention to detail
• Self-motivation, organizational, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands

This role requires:

• Sitting, walking, standing, talking, or listening
• Close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

You will need to be proficient in:

• Email transmission and communication
• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

Benefits

As a valued member of our team, you will enjoy:

• 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and disability benefits
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Work Environment and Company Culture

At blithequark, we pride ourselves on our commitment to delivering exceptional patient care and providing outstanding customer service. Our team is dedicated to creating a positive and supportive work environment that encourages collaboration, innovation, and growth. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and fast-paced team.

Career Growth Opportunities and Learning Benefits

We are committed to helping our employees grow and develop their careers. As a member of our team, you will have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career growth
• A supportive and collaborative work environment

Compensation and Perks

We offer a competitive salary of $16 per hour, plus a quarterly bonus opportunity. You will also enjoy a range of benefits, including 401(k), medical, dental, and vision insurance, life insurance, and disability benefits.

How to Apply

If you are passionate about delivering exceptional patient care and providing outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job