Experienced Associate Customer Support Technician – Insurance Technology

At blithequark, we're on a mission to revolutionize the insurance industry with cutting-edge technology and exceptional customer support. As a leading provider of cloud-based software, we empower millions of people worldwide to safeguard and protect what matters most. We're now seeking an experienced Associate Customer Support Technician to join our outstanding Support team, which plays a vital role in keeping blithequark at the forefront of the insurance technology industry.

About blithequark

blithequark is the worldwide leader in insurance technology, with a rich history of innovation and a commitment to excellence. For 40 years, we've been dedicated to automating the insurance lifecycle, enabling our customers to focus on what matters most – safeguarding and protecting their clients. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission.

What You'll Do

As an Associate Customer Support Technician at blithequark, you'll play a critical role in providing friendly, informed, and efficient customer service via telephone, Internet chat, and email. Your responsibilities will include:

• Answering real-time customer phone, email, or chat inquiries related to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focusing on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicating and escalating issues you are unable to resolve to the proper level/area of customer support when necessary

What You'll Need to Succeed

To excel in this role, you'll need:

• 1 year of customer service experience
• Accurate typed, written, and verbal communication skills, including strong telephone skills
• Ability to prioritize customer needs based on provided criteria
• Ability to multitask and organize your workload to successfully complete your workday
• Experience working with personal computers, technology, and Microsoft applications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Understanding of web applications using supported browsers, such as Chrome and Firefox
• Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
• A passion for problem-solving and providing a high level of customer care
• Confidence interacting and learning about various technology applications, software, network infrastructure
• Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
• Experience with case management systems, such as Salesforce, Freshdesk, Talkdesk, or Jira
• Ability to plan and organize technical projects; experience with deadlines for project completion
• An understanding of personal and/or commercial lines insurance, insurance terminology, or insurance customer service experience

What You'll Gain

As a valued member of our team, you'll enjoy:

• Benefits from Day One:

+ Health insurance plans, dental, and vision + Wellness incentives + 401(k) and/or RRSP retirement savings plans with employer match

• Work-Life Balance:

+ Competitive paid vacation time and a free day for your birthday + Personal/sick time + Paid holidays + Flex Time + Paid parental leave (U.S. candidates) + Volunteer time off

• Empowering Career Growth and Success:

+ We invest in talent, care about our people, and are empowered by the results of our work + We grow our teams from within and give our employees opportunities to advance

What We Value

At blithequark, we strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people, and are empowered by the results of our work. We fulfill the promise of insurance – safeguarding and protecting what matters most in people's lives. And there is no more important job than that.

Our Culture

Our focus on the workforce, workplace, and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation, and military status.

Join Our Team

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's revolutionizing the insurance industry, we encourage you to apply. As an Associate Customer Support Technician at blithequark, you'll have the opportunity to grow your career, develop new skills, and make a real difference in people's lives.

How to Apply

To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you! Apply Now! Apply for this job