Senior Director, Customer Solutions – Strategic Business Partner for North America Operating Unit

Are you a seasoned leader with a passion for driving business growth, improving supply chain efficiency, and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as a Senior Director, Customer Solutions, where you will lead a high-performing team and serve as a strategic business partner for our National Retail and Coca-Cola account teams across North America.

About blithequark

blithequark is a leading global beverage company that has been refreshing consumers for over 135 years. Our portfolio represents over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico, among others. We are committed to being our customers' most valued supplier partner, and we strive to deliver exceptional customer experiences through our people, processes, and technology.

Job Summary

As a Senior Director, Customer Solutions, you will lead a team of professionals who serve as the single point of contact for our National Retail and Coca-Cola account teams across all routes to consumer, including Direct Store Delivery (DSD), Warehouse, ecommerce, and Alternate Routes to Market (ARTM). You will collaborate with sales teams, key business operations, and independent bottlers to develop and manage the execution of joint customer and Coca-Cola initiatives that drive revenue growth, improve efficiencies, and enhance customer service and satisfaction.

Key Responsibilities

* Attract and retain a diverse and highly engaged team and develop direct reports on both professional and personal levels.

• Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer-centric solutions.
• Develop strategic supply chain partnerships with customers in alignment with Customer and Account team business plans.
• Engage with bottlers & customers for continuous improvement related to On Shelf Availability.
• Provide leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with blithequark Customer Business Solutions (CBS) and other business functions.
• Partner with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market.
• Serve as a sales team and customer representative on various NAOU transition work streams and major transition work streams.
• Provide strategic direction and guidance to direct reports for performing their objectives, including:

+ Building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing The blithequark Commitment value creation model. + Representing supply chain on joint strategy development sessions and customer calls. + Monitoring, improving, and stewarding service performance to customers. + Identifying areas of opportunity to expand, develop, and implement new capabilities that drive value for customers and the blithequark System. + Supporting new product/item launches and promotional activities from planning to execution. + Leveraging Lean/Operational Excellence (OE)/Agile methodologies to manage projects.

Requirements

* Bachelor's degree or equivalent.

• 10 years of relevant work experience, including people management.
• 5 years of supply chain and/or sales/field operations experience.
• MBA or equivalent.
• 15+ years of relevant work experience.
• 10+ years of supply chain and/or sales/field operations experience.

Growth Behaviors

* Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.

• Smart Risk: Makes bold decisions/recommendations.
• Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
• Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
• Leadership Behaviors:

+ Be the Role Model. + Set the Agenda. + Help People be Their Best Selves.

What We Can Do For You

* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife, & Topo Chico.

• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

If you are a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join blithequark as a Senior Director, Customer Solutions. Apply for this job