Experienced Customer Service Advocate – Remote Opportunity at blithequark

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join blithequark as an Experienced Customer Service Advocate. This is a unique opportunity to work remotely, leveraging your communication skills and technical abilities to provide timely, accurate, and personalized support to our valued members and providers.

About blithequark

blithequark is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is comprised of talented professionals who share a common goal: to make a positive impact on the lives of our members and providers. As a remote Customer Service Advocate, you will be an integral part of our customer-facing team, working closely with our members and providers to resolve inquiries, issues, or concerns in a timely and professional manner.

Job Summary

We are seeking an Experienced Customer Service Advocate to join our remote team. As a Customer Service Advocate, you will serve as the first-line advocate, focusing on resolving inquiries, issues, or concerns for our members and/or providers. You will leverage a variety of communication channels to provide timely, accurate, and personalized support, ensuring that our members and providers receive the highest level of service.

Responsibilities

As an Experienced Customer Service Advocate, your key responsibilities will include:

• Responding to Routine Inquiries: Receive and respond to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.
• Mitigating Escalations: Mitigate and prevent complaints from being escalated to resolve in initial contact.
• Serving as a Front-Line Resolution Advocate: Serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
• Resolving Basic Problems: Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
• Maintaining Performance and Quality Standards: Maintain performance and quality standards based on established contact center metrics.
• Providing Customer Service in a High-Pace Environment: Provide customer service in a high-pace contact center environment over the phone, via live chats, and emails.
• Documenting Member or Provider Information: Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Staying Up-to-Date on Quality Standards: Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.

Performs Other Duties as Assigned

As an Experienced Customer Service Advocate, you will also be expected to comply with all policies and standards.

Education Requirement

* High School Diploma or GED: You must possess a High School Diploma or equivalent.

Experience Required

* 0-2 Years Call Center/Customer Service Experience: You must have 0-2 years of experience in a call center or customer service environment.

• Problem-Solving and Critical Thinking Skills: You must possess strong problem-solving and critical thinking skills.
• Ability to Multi-Task: You must be able to multi-task working independently from home free of distractions.
• Interpersonal Skills: You must possess excellent interpersonal skills.

Experience Preferred

* 2-Year Call Center Experience: 2 years of experience in a call center environment is preferred.

• 2 Years Claims Experience: 2 years of experience in claims is preferred.
• Medicaid Knowledge: Knowledge of Medicaid is preferred.
• Previous Experience with Microsoft Computer Applications: Previous experience with Microsoft computer applications is preferred.
• Previous Experience Working Remotely: Previous experience working remotely using multiple applications and screens is preferred.

What We Offer

As an Experienced Customer Service Advocate at blithequark, you will enjoy a competitive compensation package, including:

• $19/Hour: A competitive hourly rate of $19.
• Remote Work Environment: The opportunity to work from home in a remote environment.
• Flexible Scheduling: Flexible scheduling to accommodate your needs.
• Opportunities for Career Growth: Opportunities for career growth and professional development.
• Comprehensive Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance.
• Paid Time Off: Paid time off for vacation, sick leave, and holidays.
• Professional Development Opportunities: Opportunities for professional development and continuing education.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Experienced Customer Service Advocate position at blithequark. Please submit your application, including your resume and a cover letter, through our online application portal.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

Contact Us

If you have any questions or would like to learn more about the Experienced Customer Service Advocate position at blithequark, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job