Experienced Customer Support Agent & KYC Analyst - Japanese Speaking/Fintech/Payment Expert - Night Shift Opportunity
Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer support and ensuring compliance in the Fintech and Payment industry? Do you possess fluency in Japanese and a strong problem-solving skillset? If so, we invite you to join our dynamic team at blithequark as a Customer Support Agent & KYC Analyst, working on a night shift schedule to support customers in the Japanese time zone.
About blithequark
blithequark is a rapidly growing, progressive business based in the City of London, offering its employees a fast-paced, collegial working environment and career development opportunities. Our company is dedicated to delivering excellence in our working practice, supporting clients in the end-to-end recruitment process, and providing top-notch customer service. As a valued member of our team, you will have the chance to work with a talented group of professionals who share your passion for innovation and customer satisfaction.
Job Summary
We are seeking a highly skilled Customer Support Agent & KYC Analyst to join our team on a night shift schedule (12:00 AM to 09:00 AM, 5 days per week, with occasional weekend and bank holiday shifts). As a key member of our team, you will be responsible for handling customer complaints, providing timely and appropriate solutions, and ensuring compliance with regulatory requirements and company policies. Your fluency in Japanese and strong problem-solving skills will enable you to effectively troubleshoot customer issues and escalate to the appropriate teams when necessary.
Key Responsibilities
* Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.
- Maintain detailed records of customer interactions, inquiries, comments, and complaints.
- Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
- Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
- Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with industry developments, regulatory changes, and company policies to ensure compliance and provide expert advice to customers.
Essential Qualifications
* Fluent proficiency in Japanese (written and spoken).
- Strong problem-solving skills with the ability to provide reasonable solutions to customers.
- Prior experience in customer-oriented or KYC roles is preferred but not essential.
- Excellent written and verbal communication skills in English.
- Strong customer service skills, including empathy, patience, and problem-solving abilities.
- Familiarity with customer service software and tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays.
Preferred Qualifications
* High school diploma or equivalent; college degree preferred.
- Relevant experience in customer service, preferably in a global support environment.
- Excellent communication and interpersonal skills.
Skills and Competencies
* Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and ability to maintain accurate records.
- Ability to work independently and as part of a team.
- Strong customer service skills, including empathy, patience, and problem-solving abilities.
- Familiarity with customer service software and tools.
- Ability to stay up-to-date with industry developments, regulatory changes, and company policies.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Support Agent & KYC Analyst, you will have the chance to work with a talented team of professionals, develop your skills and expertise, and contribute to our company's success. We offer a range of training and development programs, including:
- On-the-job training and mentorship.
- Regular feedback and performance evaluations.
- Opportunities for career advancement and professional growth.
- Access to industry-leading training and development programs.
- Collaborative and dynamic work environment.
Work Environment and Company Culture
blithequark is a fast-paced, collegial working environment that values innovation, customer satisfaction, and teamwork. Our company culture is built on the principles of:
- Collaboration and teamwork.
- Innovation and creativity.
- Customer satisfaction and loyalty.
- Continuous learning and development.
- Diversity and inclusion.
Compensation, Perks, and Benefits
We offer a competitive salary of £27,400.00 per year, as well as a range of benefits and perks, including:
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Flexible work arrangements.
- Access to industry-leading training and development programs.
- Collaborative and dynamic work environment.
How to Apply
If you are a highly motivated and detail-oriented individual with a passion for delivering exceptional customer support and ensuring compliance in the Fintech and Payment industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Application Question(s)
* Do you currently have the right to work in the UK for at least one year?
Language
* Japanese (required)
Work Location
* Remote
Schedule
* 8 hour shift
- Night shift
- Weekend availability
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