Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement

Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with diverse groups of people? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement. In this role, you will play a vital part in supporting the defined goals for the Division by performing a variety of tele-recruiting functions, including contacting blood donors by telephone to recruit for blood donation.

About blithequark

blithequark is a leading organization dedicated to providing critical services to the community. Our team is comprised of dedicated professionals who share a common goal of making a positive impact on people's lives. As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment that fosters growth, learning, and collaboration.

Job Summary

As an Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement, you will be responsible for performing a variety of tele-recruiting functions in support of the defined goals for the Division. This includes contacting blood donors by telephone using a dialer system to recruit for blood donation, scheduling appointments, and providing positive service experiences to maximize donor show rates. You will also be required to maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability.

Key Responsibilities

* Perform a variety of tele-recruiting functions in support of the defined goals for the Division

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
• Schedule appointments while providing positive service experiences to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned
• May coordinate support of community and business donor groups to assure a positive image of the blithequark

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience is required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Vaccination Requirement

All new hires must be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for blithequark must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

Training Schedule

* Week 1: Training is in-house + Training Hours: Monday to Friday, 7:45 am to 4:30 pm

• Week 2: Nesting/OJT (remote learning) at home

+ Training Hours: Monday to Friday, 10:00 am to 6:30 pm

• Week 3: Continue Nesting/OJT

+ Training Hours: Monday to Thursday, 10:00 am to 6:30 pm + Friday: Production

• Actual Work Schedules after 3 weeks of training completed:

+ Full-time: Sunday, 11:30 am to 8:00 pm, and Monday to Thursday, 12:00 pm to 8:30 pm

What We Offer

* Competitive compensation package

• Comprehensive benefits program
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement role at blithequark. Please submit your application through our website: Apply Job! Apply for this job