Experienced Customer Service Representative – Night Shift – English Language Support

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading global live-entertainment discovery tech platform, as an Experienced Customer Service Representative – Night Shift – English Language Support.

About blithequark

At blithequark, we're on a mission to democratize access to culture and entertainment, empowering a global community of over 125 million people to discover and experience the best of their local city. Our proprietary technology platform inspires a love of live entertainment, while enabling creators to reach new audiences and enhance their experiences. With a young, international team of talented individuals, we're committed to creating an inclusive and diverse workspace where everyone's background and ideas count.

The Role

As an Experienced Customer Service Representative – Night Shift – English Language Support, you'll play a critical role in delivering exceptional service to our customers, resolving incidents, and providing accurate, valid, and complete information. Your primary responsibilities will include:

• Providing customer service by phone, email, or social media, resolving incidents generated daily
• Managing and efficiently handling incoming calls and chats to ensure efficient and high-quality communication with clients
• Providing accurate, valid, and complete information by using the right methods and tools
• Handling customer complaints, providing appropriate solutions and alternatives within time limits, and following up to ensure resolution
• Keeping records of customer interactions, processing customer accounts, and filing documents
• Following communication procedures, guidelines, and policies
• Taking the extra mile to engage customers
• Performing parallel work for the Department of Operations as needed

Schedule

The night shift position is 00:00 am to 8:00 am, five days a week, with a 30-minute break. You'll be working in a remote setting, with the flexibility to manage your time effectively and prioritize tasks.

About You

To succeed in this role, you'll need:

• Previous experience in User Support or Customer Service positions, with a strong track record of delivering exceptional service
• Previous experience using Zendesk is preferred
• High English language proficiency (oral and written) and fluency in Spanish or English
• Skilled at planning, organizing, prioritizing, and executing simultaneous tasks
• Excellent communication and interpersonal skills
• Solution-oriented and reliable, with a strong attention to detail and excellent time-management skills
• Flexible and adaptable, with the ability to work in a fast-paced environment
• Decisive and organized, with a passion for delivering results
• A love of being part of a dynamic team in a growing company

What We Offer

As a valued member of our team, you can expect:

• A home office setup, allowing you to work remotely and manage your time effectively
• A great work environment with a young, international team of talented individuals
• The possibility to receive part of your salary in advance through Payflow
• 40% discount on all blithequark events and experiences
• Health Insurance
• Gympass Membership

Why Join blithequark?

At blithequark, we're committed to creating an inclusive and diverse workspace where everyone's background and ideas count. We welcome applications from individuals with unusual backgrounds, with the expectation that they'll have acquired hard or soft skills and maturity throughout their experiences. Our team is passionate about delivering exceptional service, and we're excited to have you join us on this journey.

How to Apply

If you're a motivated and customer-centric professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through the link below. Apply Job!

Equal Opportunities

blithequark is an equal opportunities employer, committed to creating an inclusive and diverse workspace where everyone's background and ideas count. We welcome applications from individuals with unusual backgrounds, with the expectation that they'll have acquired hard or soft skills and maturity throughout their experiences.

Data Protection

If you require any kind of accommodation during the selection process, please contact our Talent team so we can help you provide a welcoming and seamless journey. For more information on how blithequark processes your personal data, please click here: blithequark – Candidate Privacy Notice.

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