Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at blithequark

Are you a motivated and customer-focused individual looking to take your career to the next level in a dynamic and supportive work environment? Do you possess excellent communication skills, a passion for delivering exceptional customer experiences, and a desire to grow and develop your skills in a rapidly evolving industry? If so, we invite you to explore this exciting opportunity as a Bilingual Financial Customer Service Representative at blithequark.

About blithequark

blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are committed to making a positive impact on our communities, clients, and the environment. Our team of over 500,000 inspired and passionate people from diverse backgrounds and speaking more than 300 languages is dedicated to delivering exceptional results and exceeding customer expectations.

Benefits of Working with blithequark

At blithequark, we offer a comprehensive benefits package that includes:

• Paid Training to help you develop your skills and expertise
• Competitive Wages to recognize your hard work and dedication
• Full Benefits (Medical, Dental, Vision, 401k, and more) to ensure your well-being and financial security
• Paid Time Off to recharge and relax
• Employee wellness and engagement programs to promote a healthy work-life balance and foster a positive work environment

Teleperformance and You

As a Bilingual Financial Customer Service Representative at blithequark, you will be an integral part of our team, working in a collaborative and engaging environment to deliver exceptional customer experiences. You will have the opportunity to interact with people from diverse backgrounds, cultures, and languages, and no two days will be the same. With a balanced high-tech and high-touch approach, we make people's lives simpler, faster, and safer, and we are inspired to deliver only the best in all that we do.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We offer a clear path for career growth and development, and our team members have the opportunity to take on new challenges and responsibilities as they grow and develop their skills.

Responsibilities

As a Bilingual Financial Customer Service Representative at blithequark, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone to resolve their questions, issues, or concerns
• Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more
• Calmly attempting to resolve and de-escalate any issues
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues

Qualifications

We are seeking fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Bilingual Spanish/English required
• High School Diploma or GED required
• Must be over 18 years of age
• 6 months customer service experience minimum
• 6 months Call Center experience, preferred
• Ability to type 25 wpm
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• Able to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills

Work from Home Requirements

To work from home as a Bilingual Financial Customer Service Representative at blithequark, you will need:

• Internet Connection Requirements:

+ Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required

• Clean and quiet workspace

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that fosters growth, development, and career advancement. We are committed to making a positive impact on our communities, clients, and the environment, and we are seeking like-minded individuals who share our values and passion for delivering exceptional customer experiences.

Apply Now!

If you are a motivated and customer-focused individual looking to take your career to the next level in a dynamic and supportive work environment, we invite you to apply for this exciting opportunity as a Bilingual Financial Customer Service Representative at blithequark. Apply for this job