Experienced Customer Service Representative – Retail Store Associate for Aetna in Columbus, Ohio, Remote Work Opportunity with Competitive Hourly Rate
About Us
At Workwarp, we're dedicated to providing exceptional opportunities for individuals to grow their careers while working remotely. Our team is passionate about delivering top-notch services that meet the evolving needs of our clients. As a remote work opportunity, we're committed to fostering a culture of flexibility, innovation, and collaboration.Job Summary
We're seeking an experienced Customer Service Representative to join our team as a Retail Store Associate for Aetna in Columbus, Ohio. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences, ensuring seamless transactions, and promoting our brand values. If you're passionate about providing outstanding service, have a strong work ethic, and are eager to grow your career, we encourage you to apply.Key Responsibilities
As a Retail Store Associate for Aetna, you'll be responsible for:- Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential customer issues
- Focusing on the customer by giving a warm and pleasant greeting, maintaining eye contact, and assisting customers in finding additional products, when needed
- Correctly carrying out cashier duties, handling cash, tests, and credit card transactions with precision while following agency guidelines and techniques
- Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing records, and completing stock control responsibilities as directed by the store manager
- Assisting with opening and closing store activities, when needed
- Presenting customer support to all departments, such as photo and beauty, ensuring departments are fully stocked and operational while staying current with all up-to-date services and equipment
- Assisting pharmacy personnel when needed, including operating daily shifts in the pharmacy as part of opportunities for growth and professional development
- Embracing and advocating for new CVS offerings and loyalty programs that support our mission of helping people on their path to better health
Essential Qualifications
To be successful in this role, you'll need:- At least 16 years of age
- Physical requirements: standing for extended periods, lifting and exerting up to 35 pounds of force occasionally, up to 10 pounds of force regularly, and negligible force often to transport items to and from, including overhead lifting
- Visual acuity: having close visual acuity to perform tasks consisting of viewing a computer terminal, reading, and visual inspection concerning small elements/information
Desired Qualifications
While not required, we prefer candidates with:- Previous experience in a retail or customer service setting
- Education: high school degree or equivalent preferred but not required
Skills and Competencies
To excel in this role, you'll need:- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and conflict resolution skills
- Ability to maintain a positive and professional attitude in a customer-facing role
- Basic math skills and accuracy with handling cash and credit transactions
Career Growth Opportunities and Learning Benefits
At Workwarp, we're committed to helping our team members grow their careers and develop new skills. As a Retail Store Associate for Aetna, you'll have opportunities to:- Develop your customer service and communication skills
- Gain experience in a fast-paced retail environment
- Participate in training and development programs to enhance your skills and knowledge
- Take on additional responsibilities and leadership roles as you grow in your career
Work Environment and Company Culture
As a remote work opportunity, we're committed to providing a flexible and supportive work environment that allows you to thrive. Our company culture values:- Flexibility and work-life balance
- Collaboration and teamwork
- Continuous learning and professional development
- Open communication and feedback
Compensation, Perks, and Benefits
As a Retail Store Associate for Aetna, you'll receive:- A competitive hourly rate of $28/hour
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Opportunities for career growth and professional development
- A supportive and inclusive work environment