Experienced Customer Service Phone Representative – Fitness Service and Sales Department

Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we want you to join our team as a Customer Service Phone Representative in the Fitness Service and Sales Department at blithequark.

About blithequark

At blithequark, we're dedicated to providing an unparalleled customer experience that sets us apart from the rest. Our commitment to service is at the heart of everything we do, and we're looking for talented individuals who share our passion for delivering exceptional results. As a Customer Service Phone Representative, you'll be the first point of contact for our customers, and your role will play a critical part in shaping their experience with our brand.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Phone Representative. As a key member of our Fitness Service and Sales Department, you'll be responsible for delivering exceptional service to our customers, resolving their queries, and providing them with a positive and energetic experience. If you're a people person with a passion for helping others, we want to hear from you.

Key Responsibilities

As a Customer Service Phone Representative, your key responsibilities will include:

• Delivering exceptional service as the first point of contact to our customers
• Answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service
• Making outbound appointment setting calls from already generated inquiries
• Maintaining accurate and useful database records
• Managing and monitoring SMS (texting platform) and delivering the same amazing customer service as taking calls
• Providing product information, resolving customer issues, and performing basic account maintenance activities
• Meeting Quality Assurance Requirements and other key performance metrics

Essential Duties and Responsibilities

To be successful in this role, you'll need to:

• Have a designated and approved in-home workspace
• Have a secondary workplace in case your approved home space has technical difficulties
• Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
• Receive inbound calls
• Place outbound follow-up calls
• Answer SMS messages
• Answer questions about the product details, the company, and issues about accounts for the customers
• Perform basic account maintenance activities
• Meet Quality Assurance Requirements and other key performance metrics

Specific Knowledge, Skills, and Abilities

To excel in this role, you'll need:

• Excellent interpersonal, written, and oral communication skills
• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to speak on the phone and send follow-up emails for extended hours as scheduled
• Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Previous call center experience preferred
• Ability to learn and navigate new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive Base Wages
• Group Healthcare Plan
• Paid Time Off
• Company Training
• Career Advancement Opportunities
• A great incentive program to boost your drive and eagerness to do a great job
• A Fitness Reimbursement Program to promote health
• Career development programs to nurture your skills and abilities in a growing company

Work Environment and Culture

At blithequark, we're committed to creating a fun and upbeat atmosphere that encourages collaboration, creativity, and growth. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals who share our values. As a Customer Service Phone Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job