Digital Savings Operations Live Chat Casual Worker – Join blithequark's Dynamic Team and Shape the Future of Digital Savings
Are you a passionate and detail-oriented individual with a knack for delivering exceptional client experiences? Do you thrive in fast-paced environments and enjoy collaborating with like-minded professionals? If so, we invite you to join blithequark's Digital Savings Team as a Digital Savings Operations Live Chat Casual Worker. This exciting opportunity will allow you to work part-time from the comfort of your own home, supporting a new digital savings proposition and making a real impact on our clients' lives.
About blithequark
blithequark is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility, creating a collaborative and agile work environment that fosters innovation, creativity, and business performance.
The Role
As a Digital Savings Operations Live Chat Casual Worker, you will be the first point of contact for our clients, using Live Chat functionality to answer questions, resolve issues, and provide exceptional service. You will work closely with team members to tailor and enhance our products, resources, and services, ensuring that our clients receive a first-class experience. Your primary responsibilities will include:
- Live Chat agent: providing timely and accurate responses to client inquiries, resolving issues, and escalating complex matters to senior team members
- Identifying clients in vulnerable situations and developing strategies to support them
- Proactively spotting patterns in client frustrations and needs, identifying opportunities to improve our processes, tools, and products
- Logging client complaints and ensuring that clients are treated fairly and have a platform to share their thoughts and concerns
Key Skills and Qualifications
To succeed in this role, you will need:
- Regulatory knowledge as applicable to the role
- Strong communication skills and the ability to act with integrity at all times
- Experience dealing directly with clients and maintaining client relationships in a service or sales environment
- Ability to work under pressure and to tight time frames
- Self-motivation and the ability to work individually and as part of a team
- Good listening skills and a friendly, client-focused approach
- Previous experience in a Live Chat/Customer Service role
What We Offer
As a Digital Savings Operations Live Chat Casual Worker at blithequark, you will enjoy a range of benefits, including:
- A competitive hourly rate and the opportunity to work part-time from the comfort of your own home
- Comprehensive training and onboarding program to ensure your success in the role
- Collaborative and agile work environment that fosters innovation, creativity, and business performance
- Opportunities for career growth and professional development
- Access to a range of wellbeing benefits, including wellbeing subsidy, corporate gym membership, virtual GP, and more
- Embedded sense of belonging and inclusion, creating an environment where everyone feels free to be themselves
Our Culture
At blithequark, we pride ourselves on our entrepreneurial spirit and welcome individuals who share our values. We believe that everyone should feel they belong and are free to be themselves, which helps to drive innovation, creativity, and business performance. Our culture is built on a sense of belonging and inclusion, creating an environment where everyone can thrive.
How to Apply
If you are a passionate and detail-oriented individual with a knack for delivering exceptional client experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
Accessibility Options
We commit to ensuring that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the 'Accessibility Options' link at the top of the page. The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator, and more. If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.
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