Experienced Auto Claims Desk Appraiser – Remote Work Opportunity with Wawanesa Insurance

Are you a skilled and motivated individual with a passion for delivering exceptional customer service and a strong background in automobile estimating? Do you thrive in a fast-paced, dynamic environment and possess excellent analytical and communication skills? If so, we invite you to join our team as an Auto Claims Desk Appraiser at Wawanesa Insurance, a leading direct-to-consumer insurance company serving California and Oregon.

About Wawanesa Insurance

Wawanesa Insurance is a subsidiary of the Auto Club of Southern California (AAA) and has been serving our members since 1975. We are committed to providing award-winning customer service and supporting our communities. Our company values include service to our members, competitive pricing, and community involvement. We are proud to offer a diverse and inclusive work environment, where employees can grow and advance their careers.

Job Overview

As an Auto Claims Desk Appraiser, you will contribute to Wawanesa's goal of delivering an exceptional and consistent claims service experience through the assessment and evaluation of low to moderately complex automobile estimates with the aid of a computer application. This is a desk position that requires a strong and diverse skillset in relevant areas to drive success.

Key Responsibilities

* Provide exceptional customer service to internal and external stakeholders

• Conduct technical analysis of submitted repair estimates with estimating software to ensure compliance with company standards and industry best practices
• Communicate with repair facilities, estimators, and adjusters as required to ensure accuracy and completeness of estimates
• Refer estimates to appropriate parties for re-inspection as required
• Meet company service standards by maintaining an active production schedule and diary system
• Develop positive business relationships with internal and external parties
• Maintain vigilance in the detection and prevention of fraud
• Serve as a resource person to less experienced adjusting staff and appraisers
• Remain up-to-date with legislative changes, trends in the insurance industry, estimating practices, and developments in automobile repair procedures and materials
• Perform other duties as required

Qualifications

* 3+ years automobile estimating experience

• Professional/technical designation would be preferred
• Strong knowledge of estimating software (Mitchell)
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast-paced, changing environment
• Detail-oriented with a critical degree of accuracy regarding data entry
• Strong ability to communicate effectively, both verbally and in writing
• Position requires the ability to lift up to 10 lbs on a daily basis and low mobility throughout the branch buildings to meet internal customer needs

Benefits and Total Rewards

* Medical, Dental, and Vision

• Flexible spending accounts (FSA)
• Voluntary benefit plans – accident, hospital indemnity, and critical illness
• Supplemental short and long-term disability benefits
• Life insurance
• Enhanced 401K plan
• Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
• Eligibility for Wawanesa's annual bonus plan, entitled "Goal Achievement Plan" (GAP), that rewards employees for driving Wawanesa's success
• Tuition Assistance and much more

Work Environment and Culture

* Remote work opportunity with flexibility to choose where you want to work

• Collaborative and inclusive work environment
• Opportunities for growth and advancement throughout our thriving organization
• Recognition and rewards for outstanding performance and contributions

Why Join Wawanesa?

* Competitive salary package commensurate with experience

• Opportunities for career growth and advancement
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance and contributions
• Comprehensive benefits package
• Flexible work arrangements

How to Apply

If you are a motivated and skilled individual with a passion for delivering exceptional customer service and a strong background in automobile estimating, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

Wawanesa Insurance is an equal opportunity employer and is committed to a diverse workforce. We provide equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. Apply for this job