Experienced Customer Support Representative – Delivering Exceptional Health and Wellness Experiences
Are you passionate about delivering exceptional customer experiences and empowering individuals to achieve their health and wellness goals? Do you thrive in a dynamic, remote work environment where you can make a meaningful impact? If so, we invite you to join our Remote Health Team at blithequark as a seasoned Customer Support Representative. At blithequark, we revolutionize the way people understand their health by providing comprehensive whole-body health snapshots through our powerful A BodySpec DEXA scan technology. Our clients are motivated to take control of their health journey, and our Customer Support Representatives play a vital role in ensuring they receive exceptional support every step of the way.
About Our Remote Health Team
Our Remote Health Team is a passionate group of individuals who share a common goal: to empower our clients to achieve their health and wellness objectives. We're a team of seasoned professionals who are dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
Key Responsibilities
As a Customer Support Representative at blithequark, you will be responsible for:
- Handling daily phone, chat, and email customer service requests originating from customers and teammates
- Communicating promptly and effectively to resolve client inquiries and concerns
- Answering basic client questions about nutrition, health, fitness, and the DEXA technology
- Assisting event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues
- Collaborating with our team to develop and implement effective customer experience strategies
Requirements
To succeed in this role, you will need:
- Previous, extensive Customer Service experience (at least 2 years)
- A strong passion for health and wellness
- Familiarity with HubSpot, Salesforce, or similar platforms
- Strong knowledge of CX KPIs and processes
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
Schedule and Work Environment
This is a 5-day a week fully remote position with the following schedule:
- Sunday and Thursday: 7:00 AM - 3:30 PM CST
- Monday, Tuesday, and Friday: 9:00 AM - 5:30 PM CST
- First two weeks of training: Monday - Friday
- Sundays are mandatory
- Wednesdays and Saturdays are off
- Schedule is subject to change to accommodate business needs (ample notice provided)
Compensation and Benefits
We offer a competitive compensation package, including:
- Expected first-year compensation at over $22/hour or $45,760 annually, including monthly bonuses
- Starting base rate: $20/hour
- Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals
- All team members are eligible for stock option grants, which are awarded based on performance annually
- We expect both hourly and bonus compensation to grow as the company grows
- All base wages are adjusted for inflation and cost of living changes
We also offer a comprehensive benefits package, including:
- Sick leave
- Paid time off
- Health, dental, and vision insurance
- 401k
- Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
- Employee assistance program
- Regular virtual social events
Equal Employment Opportunities
blithequark provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
How to Apply
If you're passionate about delivering exceptional customer experiences and empowering individuals to achieve their health and wellness goals, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Join Our Team
At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our team members are the key to our success, and we're excited to welcome like-minded individuals to our Remote Health Team. Apply now to join our team and start making a meaningful impact in the lives of our clients. Apply for this job