Experienced Customer Service Representative – Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to contribute to a renowned organization? If so, we invite you to join blithequark as an Experienced Customer Service Representative in a remote capacity.

About blithequark

blithequark is a leading organization in the industry, committed to providing unparalleled customer service and innovative solutions to our clients. As a remote customer service representative, you will be part of a talented team that shares a passion for delivering exceptional experiences and exceeding customer expectations. Our remote work environment offers the flexibility and autonomy to work from the comfort of your own home, while still being part of a collaborative and supportive team.

Why You Will Love This Role

As a member of the Payments and Digital Strategy crew at blithequark, you will be responsible for ensuring seamless transactions and resolving customer inquiries related to payments, digital services, and other financial matters. Your role will involve:

• Completing daily tasks related to account processing, direct deposits, and budget transfers
• Coordinating with various stakeholders, including vendors, the Federal Reserve Bank, and other institutions
• Assisting different departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working on member cases and projects assigned
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other transactions, including IRA, bankruptcy, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for timely and accurate processing of international and domestic budget transfer requests
• Researching and verifying incoming and outgoing budget transfer information
• Communicating with vendors to facilitate budget transfers
• Understanding and being familiar with outgoing and incoming budget transfer regulations
• Depositing check returns, reviewing member re-exams on draft changes, processing member exams, affirming members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and court fees

All You Will Need for Success

To excel in this role, you will need:

• A high school degree or GED
• Intermediate Excel and Word experience

Preferred Qualifications

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills, Licenses & Certifications

* Proficiency in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through work experience, education, or hands-on use

• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and capacity for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance
• Must pass relevant blithequark and Credit Union pre-employment compliance exams

Career Growth Opportunities and Learning Benefits

As a remote customer service representative at blithequark, you will have the opportunity to:

• Develop your skills and expertise in customer service, payments, and digital services
• Work with a talented team of professionals who share your passion for delivering exceptional experiences
• Participate in ongoing training and development programs to enhance your knowledge and skills
• Contribute to the growth and success of a renowned organization
• Enjoy a flexible and autonomous work environment that allows you to work from the comfort of your own home

Work Environment and Company Culture Highlights at blithequark

* Collaborative and supportive team environment

• Flexible and autonomous work arrangements
• Ongoing training and development programs
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Opportunities for career growth and advancement
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Flexible and autonomous work arrangements
• Recognition and rewards for outstanding performance

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to join blithequark as an Experienced Customer Service Representative in a remote capacity. Apply now to take the first step towards a rewarding and challenging career with a renowned organization. Apply for this job