Experienced Full Stack Data Analyst – Performance Analytics and Forecasting for blithequark

Are you a data enthusiast with a passion for storytelling and a knack for turning complex numbers into actionable insights? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's Consumer Insight, Measurement & Analytics (CIMA) team as a Performance Analyst, where you'll play a critical role in driving business outcomes and guest satisfaction through data-driven decision making.

About blithequark

blithequark is a global leader in the entertainment and hospitality industry, with a rich history of innovation and excellence. Our Consumer Insight, Measurement & Analytics (CIMA) team is at the forefront of this innovation, leveraging cutting-edge analytics and insights to inform business decisions and drive growth. As a Performance Analyst, you'll be part of a dynamic team that's passionate about using data to tell compelling stories and drive business outcomes.

Job Summary

We're seeking an experienced Full Stack Data Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you'll be responsible for providing analytical support to Contact Centers and pre-arrival Walt Disney World Commerce, leveraging your expertise in forecasting, root-cause analysis, and data visualization to inform business decisions. You'll work closely with cross-functional teams to develop and implement data-driven solutions, and collaborate with stakeholders to ensure timely and accurate delivery of insights.

Key Responsibilities

* Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions

• Monitor agent performance, proactively identify areas for improvement, and develop personalized analyses from start to finish
• Build dashboards and visualizations to tell compelling stories with data
• Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
• Create, maintain, audit, and optimize reports and documents used to support various programs
• Execute programs critical to business operations under strict timelines

Measurement and Analytics

* Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports

• Monitor data quality and accuracy; improve if needed
• Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
• Apply advanced analytical techniques to test hypotheses and extract actionable insights
• Stay up-to-date with current data technology trends and share knowledge and best practices with team members

What We're Looking For

* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role

• Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
• Proactive interest in understanding the "Why" behind performance, decisions, etc.
• Strong attention to detail and ability to follow through on tasks and complete projects on time
• Effective communication skills (verbal, written, and visual)
• Desire to excel in a fast-paced, complex, and ambiguous business environment
• Experience with SQL and R or Python

Nice-to-Haves

* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses

• Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
• Excellent SQL skills and fluency in R or Python
• Ability to quickly adapt and learn new tools and skills
• Ability to maintain and develop relationships with partners/clients/team members
• Graduate degree and/or 4+ years of relevant experience in analytics or data science

Why Join blithequark?

* Competitive salary and benefits package

• Opportunity to work with a global leader in the entertainment and hospitality industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and detail-oriented data analyst with a passion for storytelling and a knack for turning complex numbers into actionable insights, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job