Experienced Virtual Customer Service/Sales Representative – Supplemental Benefits Specialist
Are you a charismatic and results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team of talented Virtual Customer Service/Sales Representatives, where you'll play a vital role in helping families protect their loved ones with comprehensive supplemental benefits. At blithequark, we're dedicated to providing innovative solutions that go beyond traditional employer-provided benefits. Our Virtual Customer Service/Sales Representatives are the face of our company, working closely with individuals who have signed up to receive supplemental benefits that give them peace of mind. As a key member of our team, you'll be responsible for consulting with families, explaining their options, and helping them select the best plan to fit their unique needs.
About blithequark
blithequark is a leading provider of supplemental benefits that help individuals and families protect their loved ones. Our mission is to empower people to take control of their health and well-being, and to provide them with the support and resources they need to thrive. With a strong commitment to innovation, customer satisfaction, and employee development, we're a dynamic and forward-thinking organization that's always looking for talented individuals to join our team.
Key Responsibilities
As a Virtual Customer Service/Sales Representative at blithequark, your key responsibilities will include:
- Reaching out to individuals who have requested more information on the benefits we offer, and scheduling Zoom meetings to discuss their options
- Customizing new benefit plans and adjusting existing plans to fit the current needs of each client
- Establishing and maintaining relationships with existing and new clients, providing attentive customer service and administrative support as needed
- Performing benefit reviews for existing clients, and helping with any necessary claims or adjustments
- Responding to and resolving client questions and concerns regarding their benefits
- Ensuring that all documentation is accurate and complete, and performing any necessary updates on schedule
Essential Qualifications
To succeed in this role, you'll need to possess the following essential qualifications:
- 2+ years of experience in customer service, sales, or a related field
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Proficiency in Microsoft Office, with experience using CRM software a plus
- Ability to work independently in a remote setting, with minimal supervision
- Strong problem-solving skills, with the ability to think critically and creatively
Preferred Qualifications
While not required, the following qualifications would be a plus:
- Experience working in the insurance or benefits industry
- Familiarity with Zoom or other video conferencing software
- Certification in customer service or sales, such as Certified Customer Service Representative (CCSR) or Certified Sales Professional (CSP)
- Experience working in a fast-paced, dynamic environment
Skills and Competencies
To succeed in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Ability to work independently in a remote setting, with minimal supervision
- Strong problem-solving skills, with the ability to think critically and creatively
- Proficiency in Microsoft Office, with experience using CRM software a plus
- Ability to adapt to changing priorities and deadlines, with a strong focus on customer satisfaction
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers. As a Virtual Customer Service/Sales Representative, you'll have access to:
- Comprehensive paid training program, designed to help you develop the skills and knowledge you need to succeed in this role
- Opportunities for career advancement, with a clear path for promotion to leadership roles
- Ongoing training and development opportunities, to help you stay up-to-date with the latest industry trends and best practices
- Collaborative and supportive work environment, with a focus on teamwork and open communication
Work Environment and Company Culture
As a Virtual Customer Service/Sales Representative at blithequark, you'll have the flexibility to work from home, with the ability to work from our offices if you prefer. Our company culture is built on a foundation of innovation, customer satisfaction, and employee development, with a strong focus on teamwork and open communication. We're a dynamic and forward-thinking organization that's always looking for talented individuals to join our team.
Compensation, Perks, and Benefits
As a Virtual Customer Service/Sales Representative at blithequark, you'll enjoy a competitive compensation package, including:
- Weekly performance-based pay and bonuses, on average $65,000 to $68,500 first year annually
- Comprehensive benefits package, including medical (BlueCross BlueShield), dental, vision, and hearing insurance
- Company stock options offered
- Flexible work schedule, with the ability to work from home or our offices
- Ongoing training and development opportunities, to help you stay up-to-date with the latest industry trends and best practices
How to Apply
If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job