Experienced Call Center Representative – Data Entry and Customer Service

Are you a customer service enthusiast with a passion for data entry and a knack for problem-solving? Do you thrive in fast-paced environments where no two days are ever the same? If so, we have an exciting opportunity for you to join blithequark's dynamic team as an Experienced Call Center Representative – Data Entry and Customer Service.

About blithequark

blithequark is a leading healthcare and retail organization dedicated to making a positive impact on people's lives through better health. With a rich legacy of over 100 years, blithequark has grown to become one of the largest retail pharmacy chains in the United States, serving almost 10 million customers every day. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry.

Job Summary

As an Experienced Call Center Representative – Data Entry and Customer Service, you will be responsible for providing exceptional customer service to patients and healthcare professionals while accurately processing data entry tasks. You will work closely with our team to resolve customer inquiries, resolve issues, and provide support to our pharmacists and other stakeholders. If you have a strong passion for customer service, data entry, and problem-solving, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Utilize blithequark's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to obtain data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to pharmacists, both those in the office and those in other areas.
• Identify and escalate issues to senior-level staff as necessary.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
• Essential web browsing skills to include opening a program, composing URLs in the correct area, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

What We Offer

* Competitive hourly rate of $25-$35 per hour.

• Opportunity to work in a dynamic and fast-paced environment.
• Comprehensive training program to ensure your success.
• Career growth opportunities and learning benefits.
• Work environment that values diversity, equity, and inclusion.
• Compensation, perks, and benefits that recognize your hard work and dedication.

How to Apply

If you are a motivated and customer-focused individual with a passion for data entry and problem-solving, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodations during the application or interview process, please let us know. Apply for this job