Experienced Part-Time Customer Support Specialist – Remote Service Technician

Are you a customer-centric individual with a passion for delivering exceptional service and technical expertise? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's team as a Part-Time Customer Support Specialist – Remote Service Technician. In this role, you will have the opportunity to work with a renowned beverage company, providing top-notch service and support to clients across the Fife Region.

About blithequark

blithequark is a leading beverage company that has been a household name for generations. With a rich history and a commitment to innovation, we strive to deliver the best possible experience for our customers. Our team is dedicated to providing exceptional service, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Part-Time Customer Support Specialist – Remote Service Technician, you will be responsible for providing technical support and maintenance services to our clients. This includes performing mechanical services and light remanufacturing on soft drink fountain equipment, investigating and troubleshooting issues, and ensuring all refrigeration equipment is in good working condition. You will also be required to move equipment to perform all mechanical services, including preventative maintenance, software updates, and cosmetic repairs.

Key Responsibilities

* Perform mechanical services and light remanufacturing on soft drink fountain equipment as per blithequark's standards

• Investigate and troubleshoot issues with pop fountain equipment
• Maintain all refrigeration equipment in good working condition
• Move equipment to perform all mechanical services, including preventative maintenance, software updates, and cosmetic repairs
• Provide exceptional customer service and support, remaining positive and cooperative in all interactions
• Collaborate with colleagues to resolve complex issues and improve service delivery

Essential Qualifications

* Secondary School diploma or equivalent degree/certificate

• Valid driver's license
• Technical aptitude and ability to fix machines
• Ability to lift 50 pounds
• Flexibility to work on Saturdays, Sundays, and holidays as needed

Preferred Qualifications

* Bachelor's degree in a related field (e.g., mechanical engineering, technical services)

• Previous experience in a customer support or technical services role
• Knowledge of soft drink fountain equipment and refrigeration systems
• Certification in a related field (e.g., HVAC, electrical)

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Technical aptitude and ability to learn new systems and equipment
• Flexibility and adaptability in a fast-paced environment
• Customer-centric approach and commitment to delivering exceptional service

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Part-Time Customer Support Specialist – Remote Service Technician, you will have access to:

• Ongoing training and development opportunities to enhance your technical skills and knowledge
• Mentorship and coaching from experienced colleagues
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional service and support to our clients, and we're looking for like-minded individuals to join our ranks. As a Part-Time Customer Support Specialist – Remote Service Technician, you will have the opportunity to work from home, with regular check-ins and support from our team.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $27/hour, as well as a range of benefits and perks, including:

• Flexible scheduling and remote work options
• Ongoing training and development opportunities
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation
• Access to a range of employee benefits, including health insurance, retirement plans, and paid time off

How to Apply

If you're a motivated and customer-centric individual with a passion for delivering exceptional service and technical expertise, we invite you to apply for the Part-Time Customer Support Specialist – Remote Service Technician role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job