Experienced Insurance Customer Service Representative – Work from Home Opportunity with blithequark

Are you a customer service professional with a passion for insurance and a desire to work from home? Do you have a strong background in property and casualty insurance, with a license to match? If so, we invite you to join blithequark as an Experienced Insurance Customer Service Representative. In this role, you will have the opportunity to work from home, providing exceptional customer service to our policyholders while navigating the complexities of property and casualty insurance.

About blithequark

blithequark is a leading provider of insurance services, dedicated to delivering exceptional customer experiences to our policyholders. As a work-from-home Insurance Customer Service Representative, you will be part of a dynamic team that is passionate about insurance and committed to excellence. Our company culture values diversity, equity, and inclusion, and we strive to create a welcoming and inclusive workplace where team members can thrive.

Responsibilities

As an Experienced Insurance Customer Service Representative, you will be responsible for handling property and casualty insurance-related customer service and/or billing inquiries and problems via the telephone. Your duties will include:

• Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by property and casualty insurance
• Making recommendations and/or changes to policies and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Providing quotes on endorsements as requested
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from the member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

Requirements

To be successful in this role, you will need:

• A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• A Property and Casualty insurance license, with a Membership license preferred and/or ability to obtain within 90 days of employment
• Excellent communication and problem-solving skills, with the ability to work independently and as part of a team
• Strong knowledge of property and casualty insurance, including policies, procedures, and regulations
• Proficiency in EPIC and other insurance software systems
• Ability to work in a fast-paced environment, with multiple priorities and deadlines

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

• A competitive hourly rate, depending on experience and salary zone
• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on the first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(k) plan with company match up to 7%
• Free AAA Premier Battery Membership

Work Environment and Culture

As a work-from-home Insurance Customer Service Representative, you will have the flexibility to work from the comfort of your own home, with a dedicated workspace and reliable internet connection. Our company culture values diversity, equity, and inclusion, and we strive to create a welcoming and inclusive workplace where team members can thrive. We are committed to providing ongoing training and development opportunities to help you grow and succeed in your role.

How to Apply

If you are a motivated and experienced customer service professional with a passion for insurance, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

Job Category

Insurance Apply Job! Apply for this job