Job Title: Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Location:

Denver, CO/REMOTE (Must be a resident of the State of Colorado)

Duration:

8+ Months

About blithequark

At blithequark, we're passionate about harnessing the power of technology to make a positive impact on people's lives. As a leading innovator in the industry, we're committed to delivering exceptional customer experiences through our cutting-edge mobile applications. We're now seeking an experienced Service Desk Specialist/Live Chat Agent to join our team and help us achieve our mission.

Job Summary

We're looking for a highly motivated and customer-focused individual to provide critical assistance to our users through our myColorado application. As a Service Desk Specialist/Live Chat Agent, you'll be the first point of contact for our customers, providing timely and effective support to resolve their issues. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we'd love to hear from you.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application, ensuring that our users receive timely and effective support to resolve their issues.
• Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, using your technical expertise to identify and resolve complex issues.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
• Employing Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and tracked.
• Collaborating with our internal teams to resolve complex issues, providing regular updates to customers, and escalating issues to senior technicians as needed.
• Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.

Minimum Qualifications

To be considered for this role, you'll need to meet one of the following qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We'll consider the following substitutions for the required education and experience:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we're looking for candidates with the following preferred qualifications:

• Jira experience, with a strong understanding of project management and issue tracking.
• ITIL Certification, demonstrating your expertise in IT service management.
• Agile and scrum methodology experience, with a strong understanding of iterative development and continuous improvement.
• Government work experience, with a strong understanding of the public sector and its unique challenges.
• Apple and Google Play Store experience, with a strong understanding of mobile app development and deployment.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

What We Offer

As a Service Desk Specialist/Live Chat Agent at blithequark, you'll enjoy a range of benefits, including:

• Competitive salary and benefits package.
• Ongoing training and professional development opportunities.
• Collaborative and dynamic work environment.
• Flexible work schedule, with the option to work remotely from anywhere in Colorado.
• Opportunities for career growth and advancement.
• Recognition and rewards for outstanding performance.

How to Apply

If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job