Experienced Fiber Customer Support Analyst – Delivering Exceptional Service to blithequark Customers
Are you passionate about delivering exceptional customer service and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Fiber Customer Support Analyst. At blithequark, we empower our customers to live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're looking for talented individuals who share our passion for innovation, creativity, and impact in the world.
About blithequark
blithequark is a leading provider of innovative communication and entertainment solutions. We power and empower our customers by connecting them to the digital world. Our team is dedicated to delivering exceptional customer service and technical support, and we're looking for talented individuals who share our passion for excellence.
Your Role
As an Experienced Fiber Customer Support Analyst, you'll be the face of blithequark, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center to help our customers with their voice, data, and video services. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for talented individuals who share our passion for customer service excellence and technical support. You'll have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience (a plus)
Preferred Qualifications
Even better if you have:
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Skills and Competencies
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Knowledge of communication and networking components
- Ability to learn and adapt to new technologies and systems
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their careers.
We offer
- Opportunities for advancement and professional growth
- Training and development programs to help you learn and improve your skills
- A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
Work Environment and Company Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of innovation, creativity, and impact in the world. We're proud to be an equal opportunity employer and celebrate our employees' differences.
Compensation and Benefits
We offer a competitive compensation package, including:
- A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule (dependent on location and confirmed job-related skills and experience)
- Incentive-based position with the potential to earn more
- Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
How to Apply
If you're passionate about delivering exceptional customer service and technical support, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application.
Equal Employment Opportunity
blithequark is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job