Experienced Pharmacy Technician (Remote) – Clinical Customer Care Representative
Are you passionate about delivering exceptional customer service and empowering individuals to take control of their health? Do you have a strong background in pharmacy operations and a desire to work in a fast-paced, dynamic environment? If so, we invite you to join blithequark's team as a Pharmacy Technician (Remote) – Clinical Customer Care Representative. In this critical role, you will play a vital part in ensuring our customers receive the highest level of care and support, while also contributing to the growth and success of our organization.
About blithequark
blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of individuals and communities worldwide. Our team of passionate professionals is committed to delivering exceptional customer experiences, while also driving business growth and innovation. As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you will be part of a dynamic team that is shaping the future of healthcare.
Key Responsibilities
As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you will be responsible for:
- Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
- Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
- Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
- Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
- Completing tickets to support the Customer Care Team and Clinical RPh team
- Maintaining an advanced understanding of all blithequark's policies and procedures, as well as our products and services
- Monitoring and processing all help desk assigned tasks on a daily basis
- Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
- Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
- Investigating and reporting pharmacy errors
- Learning pharmacy laws and regulations nationwide
- Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
- Maintaining confidentiality of all customer information
- Working autonomously and proactively identifying areas in need of improvement
- Constant collaboration with teammates
- Demonstrating a customer-centric approach and commitment to quality
- Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
- Performing other tasks assigned while working in a fast-paced environment
Essential Qualifications
* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)
- High school or equivalent diploma
Preferred Qualifications
* National Pharmacy Technician Certification (PTCB or NHA)
- Demonstrated ability to work as an effective team member
- Strong organization skills and attention to detail
- Experience recognizing and identifying patient medications
- 6+ months of relevant experience working with computer and web-based tools
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
- Strong organizational and time management skills
- Ability to work autonomously and as part of a team
- Commitment to delivering exceptional customer service and quality
Career Growth Opportunities and Learning Benefits
As a Pharmacy Technician (Remote) – Clinical Customer Care Representative at blithequark, you will have the opportunity to:
- Develop your skills and knowledge in pharmacy operations and customer service
- Work with a dynamic team of professionals who are passionate about delivering exceptional customer experiences
- Contribute to the growth and success of our organization
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Take advantage of opportunities for career advancement and professional growth
Work Environment and Company Culture
blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. As a Pharmacy Technician (Remote) – Clinical Customer Care Representative, you will have the opportunity to work in a fast-paced, dynamic environment that is dedicated to delivering exceptional customer experiences.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive hourly rate
- Opportunities for career advancement and professional growth
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Flexible scheduling and remote work options
- Access to ongoing training and development programs
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Pharmacy Technician (Remote) – Clinical Customer Care Representative role at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Now! Apply for this job