Customer Service Agent - Sports - $20.50/hour - Hybrid - OVERNIGHT *11:30pm to 8am*
Are you a sports enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with a dynamic team of like-minded individuals? If so, we invite you to join blithequark, a leading provider of innovative sports wagering and online casino games, as a Customer Service Agent. At blithequark, we're committed to creating a fun, relaxed work environment that fosters growth, learning, and collaboration. Our team of sports fans is dedicated to providing top-tier experiences for our patrons, and we're looking for talented individuals who share our passion for excellence. As a Customer Service Agent, you'll play a critical role in building strong relationships with our customers, resolving issues efficiently, and driving business growth through your expertise and enthusiasm.
About the Role
We're seeking outgoing and driven Customer Service Agents who have a minimum of 1 year of experience in customer service or customer support. As a key member of our team, you'll work from our Cherry Hill, New Jersey office, interacting with customers via live chat, email, and phone to ensure seamless experiences and provide comprehensive information on our mobile applications. You'll also have the opportunity to work with internal resources and systems to view player account statuses and histories, using this information to assist with conversations and resolve issues.
Key Responsibilities
As a Customer Service Agent, you'll be responsible for:
- Communicating with customers via live chat, email, and phone to ensure a seamless experience and provide comprehensive information on our mobile applications
- Using internal resources and systems to view player account statuses and histories, using this information to assist with conversations and resolve issues
- Providing an exclusive level of customer service during every conversation, demonstrating friendliness, care, and building value in the blithequark brand
- Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations
- Operating the telephone system to set call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable
- Answering customer questions about blithequark, theScore Bet, Hollywood Casino.com, Penn Play, casino property information, account statuses, promotional offers, and property event information
- Following internal standard operating procedures to escalate issues to internal blithequark departments and casino property personnel
- Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction
- Using internal tools and systems to investigate and troubleshoot technical issues customers are experiencing with our products
- Delivering exceptional performance results in customer satisfaction and contact handle times
- Collaborating with leaders and fellow team members to stay current on daily trends impactful to the player experience
- Maintaining a strong track record for punctuality and attendance
- Performing other duties as assigned
About You
To succeed in this role, you'll need to possess:
- A high school diploma or college degree
- A heightened sense of urgency and passion to learn new things
- A highly developed sense of integrity and commitment to player satisfaction
- Demonstrated passion for excellence with respect to treating and caring for players
- The ability to type quickly and write with good grammar and punctuation
- Strong attention to detail and analytical thinking skills
- The ability to maintain a friendly disposition under heavy pressure
- Great problem-solving abilities
- The ability to interpret incomplete or cryptic messages that might be written by English as a second language customers
- The ability to work some holidays and weekends
What We Offer
As a valued member of our team, you'll enjoy:
- Competitive compensation package
- Comprehensive benefits package
- Fun, relaxed work environment
- Education and conference reimbursements
Work Environment and Culture
At blithequark, we're committed to creating a fun, relaxed work environment that fosters growth, learning, and collaboration. Our team of sports fans is dedicated to providing top-tier experiences for our patrons, and we're looking for talented individuals who share our passion for excellence. As a Customer Service Agent, you'll have the opportunity to work with a dynamic team of like-minded individuals, learn from industry experts, and develop your skills in a fast-paced environment.
Compensation and Benefits
As a Customer Service Agent, you'll earn a competitive hourly rate of $20.50, with opportunities for growth and advancement. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as education and conference reimbursements.
How to Apply
If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job