Experienced Healthcare Customer Service Expert - Phone Intake Representative for blithequark

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in the healthcare industry? Do you thrive in fast-paced, dynamic environments where no two calls are ever the same? If so, we invite you to join blithequark as a Healthcare Customer Service Expert - Phone Intake Representative. As a key member of our remote call center team, you will play a vital role in providing top-notch support to patients, providers, and referral sources, ensuring seamless navigation of our home healthcare services.

About blithequark

blithequark is a leading provider of innovative healthcare solutions, dedicated to empowering patients and healthcare professionals to achieve optimal outcomes. Our commitment to excellence, compassion, and customer-centricity drives everything we do. As a remote call center representative, you will be part of a dynamic team that shares your values and is passionate about making a difference in the lives of others.

Responsibilities

As a Healthcare Customer Service Expert - Phone Intake Representative, you will be responsible for:

• Responding to approximately 60-65 incoming calls per day from patients, providers, and referral sources, providing empathetic and informative support to address their needs and concerns
• Collecting and entering clinical and demographic information into our CareCentrix portal, ensuring accuracy and attention to detail
• Collaborating with internal stakeholders to resolve complex requests and escalate issues as needed
• Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Participating in ongoing training and development to enhance skills and knowledge, staying up-to-date on industry trends and best practices
• Embodying the blithequark values of compassion, empathy, and customer-centricity in all interactions

Qualifications

To succeed in this role, you will need:

• A High School Diploma or equivalent
• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry, with a strong understanding of medical terminology
• Excellent communication and interpersonal skills, with the ability to navigate complex conversations and build rapport with diverse stakeholders
• Strong attention to detail, with the ability to accurately collect and enter information into our CareCentrix portal
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Basic PC skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and Microsoft Teams
• Ability to navigate dual monitors and multiple applications
• Search Engine abilities (e.g., using a mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)

Internet Requirements

To ensure seamless connectivity and performance, you will need:

• High-speed internet (Fiber or Cable connection) with speeds of 2mb/10mb upload and 10mb/25mb download or higher
• A hardwired connection using an Ethernet cable, as DSL, Satellite, Wireless, and Hotspot connections are not supported

What We Offer

As a valued member of our team, you can expect:

• Starting pay of $17.50 per hour, with a monthly incentive bonus opportunity
• A comprehensive benefits package, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous Paid Time Off (PTO), 401K Savings Plan, Paid Parental Leave, and more
• Advancement opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• A dynamic, inclusive work environment with a sense of community and camaraderie

Training and Nesting Period

Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role. The training and nesting period will last approximately 4-6 weeks, with a structured schedule of Monday-Friday, 9:00am-5:30pm EST. After completing the training and nesting period, you will be eligible to work a variety of shifts, including Monday-Friday, 11:30am-8:00pm EST.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job