Experienced Customer Service Coordinator – Remote Customer Support Team at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Coordinator to join our remote customer support team, providing top-notch service to our valued customers while working from the comfort of your own home.

Why You'll Love This Job

As a Customer Service Coordinator at blithequark, you'll be the face of our company, interacting with customers in a courteous, efficient, and professional manner. You'll be responsible for promoting and selling air travel to the traveling public or freight forwarders, providing assistance with passenger check-in and load acceptance, and interpreting authorities' guidelines and requirements for domestic and international journeys or shipment shipments. You'll also be responsible for meeting and dispatching planes within set-up times, providing assistance to troubled passengers and customers, protecting business assets and revenue, and ensuring a safe and secure journey for all.

What You'll Do

* Promote and sell air travel to the traveling public or freight forwarders

• Provide assistance with passenger check-in and load acceptance
• Interpret authorities' guidelines and requirements for domestic and international journeys or shipment shipments
• Meet and dispatch planes within set-up times
• Provide assistance to troubled passengers and customers
• Protect business assets and revenue
• Ensure a safe and secure journey for all
• Possess the physical capability and dexterity to perform various job-related duties
• Use organizational skills to perform multiple tasks within a limited timeframe
• Be self-motivated and require minimum supervision
• Respond and assist during safety and emergency situations
• Follow internal and external regulations and procedures
• May be required to drive and perform air stairs to various types of planes to enplane and deplane passengers
• Responsible for the overall performance in the work location and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control capabilities, including air-to-ground communication and Tower capabilities

All You'll Need for Success

* Minimum Qualifications – Education & Prior Job Experience + High school degree or GED + Read, write, fluently speak, and recognize the English language + Bilingual language skills are required in some locations + Applicable valid driver's license as required by local authorities + Must satisfy FAA criminal history checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable + Must be able to obtain and maintain suitable airport authority and/or US Customs security badges, if applicable + Ability to work abnormal and/or prolonged hours, including weekends and holidays + Must be able to work on a regular and timely basis

What You'll Get

At blithequark, we offer a comprehensive benefits package to support your physical, emotional, and financial well-being. Some of the benefits you'll enjoy include:

• Travel Perks: Ready to explore the world? You, your family, and your friends can access 365 destinations on over 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel Free to Be Yourself at blithequark

At blithequark, we believe in the power of diversity and inclusion. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global customer base. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that values diversity and inclusion, apply now to become a Customer Service Coordinator at blithequark! Apply Job! Apply for this job