Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a knack for explaining complex medical billing concepts in a clear and empathetic manner? If so, we invite you to join blithequark, a leading Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. As a Remote Healthcare Billing and Customer Service Representative, you will play a vital role in our mission to change healthcare for the better by providing personalized support to patients and their families.

About blithequark

At blithequark, we operate on the simple yet powerful principles of integrity, passion, and respect. These values are the foundation of how we approach our clients' success and are reflected in our commitment to delivering exceptional customer service. As a family-owned business, we pride ourselves on creating a work environment that feels like home, where every team member is valued, appreciated, and empowered to make a meaningful contribution. Our award-winning workplace has been recognized as one of the "Top 10 Best Places to Work" in our industry, and we're proud to offer a range of benefits and perks that support the well-being and growth of our team members.

What makes blithequark different?

* Family-owned business where you become part of the family, not just a number

• Award-winning workplace with a strong focus on employee satisfaction and well-being
• Over 20 years of consistent and healthy growth with world-class clients
• Your voice is heard and appreciated, and you're encouraged to share your ideas and contribute to our success
• Competitive pay and incentive programs that recognize and reward your hard work and dedication
• We promote from within, offering opportunities for career growth and development
• Work from home opportunity with modified in-office work options available for those who prefer a more traditional work environment

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you will work as an extended business office representative on behalf of our clients, providing personalized support to patients and their families. Your primary responsibilities will include:

• Using empathy and excellent communication skills to explain complex medical billing concepts and resolve account balances with patients and their families
• Providing outstanding customer service and collaborating with patients to develop affordable payment plans and take payments by phone
• Accurately documenting all calls and follow-ups in our software systems throughout each day
• Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus
• Continuously improving your skills and knowledge with supportive coaching and feedback from your manager and team leads, as well as ongoing training and development opportunities

Key Responsibilities:

* Provide empathetic and personalized support to patients and their families, explaining complex medical billing concepts and resolving account balances

• Develop and implement effective communication strategies to ensure clear understanding of medical bills and payment options
• Collaborate with patients to develop affordable payment plans and take payments by phone
• Accurately document all calls and follow-ups in our software systems throughout each day
• Support your fellow team members with consistent attendance, excellent work ethic, and a caring team focus
• Continuously improve your skills and knowledge with supportive coaching and feedback from your manager and team leads, as well as ongoing training and development opportunities

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• 1-2 years of experience in customer service, healthcare, or a related field
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals
• Strong problem-solving and analytical skills, with the ability to resolve complex billing issues and develop effective solutions
• Proficiency in computer software and systems, with the ability to learn and adapt to new technology
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence

Preferred Qualifications:

* Experience working in a healthcare or medical billing environment

• Certification in medical billing or a related field (e.g. CPC, CMRS)
• Strong knowledge of medical billing and coding principles, including ICD-10 and CPT
• Experience with patient advocacy and account resolution
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex billing issues

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals

• Strong problem-solving and analytical skills, with the ability to resolve complex billing issues and develop effective solutions
• Proficiency in computer software and systems, with the ability to learn and adapt to new technology
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence
• Strong attention to detail and organizational skills, with the ability to accurately document all calls and follow-ups in our software systems
• Ability to work in a fast-paced environment, with a strong focus on meeting deadlines and delivering high-quality results

Career Growth Opportunities and Learning Benefits:

* Opportunities for career growth and development, with a focus on promoting from within

• Ongoing training and development opportunities, including coaching and feedback from your manager and team leads
• Access to industry-leading training and certification programs, including medical billing and coding
• Opportunities to participate in company-wide initiatives and projects, with a focus on innovation and continuous improvement

Work Environment and Company Culture:

* Work from home opportunity with modified in-office work options available for those who prefer a more traditional work environment

• Collaborative and supportive work environment, with a focus on teamwork and customer satisfaction
• Strong focus on employee well-being and satisfaction, with a range of benefits and perks to support your physical and mental health
• Opportunities to participate in company-wide initiatives and projects, with a focus on innovation and continuous improvement

Compensation, Perks, and Benefits:

* Competitive pay and incentive programs that recognize and reward your hard work and dedication

• Opportunities for career growth and development, with a focus on promoting from within
• Ongoing training and development opportunities, including coaching and feedback from your manager and team leads
• Access to industry-leading training and certification programs, including medical billing and coding
• Opportunities to participate in company-wide initiatives and projects, with a focus on innovation and continuous improvement
• Comprehensive benefits package, including:

+ 401(k) matching + Dental insurance + Employee assistance program + Employee discount + Flexible spending account + Health insurance + Life insurance + Paid time off + Tuition reimbursement + Vision insurance + Work from home

How to Apply:

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply for this job