Experienced Part-Time Remote Customer Service Representative – Flexible Scheduling and Competitive Pay

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join our team of dedicated professionals at blithequark as a Part-Time Remote Customer Service Representative.

About blithequark

blithequark is a leading provider of innovative solutions for individuals and families navigating the complexities of self-directed Medicaid programs. Our mission is to empower caregivers and patients to receive the care they need, while ensuring that caregivers are fairly compensated for their hard work. As a Customer Service Representative, you will play a vital role in supporting our clients and their loved ones, providing personalized assistance and guidance to resolve any issues they may face.

Key Responsibilities

As a Part-Time Remote Customer Service Representative, you will be responsible for:

• Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
• Actively assisting with enrollment, program applications, and set up in applicable systems
• Retrieving information to assist caregivers with any payroll-related inquiries
• Utilizing de-escalation techniques when supporting upset or frustrated callers
• Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
• Documenting information and outcomes as necessary

About You

To succeed in this role, you should possess:

• At least one year of customer service experience, with a proven track record of delivering exceptional service and resolving complex issues
• Strong computer skills, including proficiency in Microsoft Office and ability to troubleshoot technical issues
• Excellent written and verbal communication skills, with the ability to empathize with patients and caregivers
• Great active listening skills, with the ability to understand and address their concerns
• Strong attention to detail, with the ability to accurately and confidently work with numbers and discuss money
• The ability to multitask and adapt to change in a fast-paced environment
• A quality-focused mindset and a desire to achieve first call resolution whenever possible

Your Home Office Environment

To ensure your success as a Part-Time Remote Customer Service Representative, you will need:

• A computer meeting the following criteria:

+ Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed

• Processors): 6

+ Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience

Flexible Hours of Operation

As a Part-Time Remote Customer Service Representative, you will enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days.

Pay and Perks

This flexible opportunity pays independent contractors $13 per hour. Prior to supporting blithequark, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing.

Your Remote, Independent Contractor Status

As a Part-Time Remote Customer Service Representative, you will enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:

• One-on-one mentorship
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within the client's hours of operation
• The chance to achieve better work-life balance

NexRep Perks

You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Associated Topics

* Associate

• Coordinator
• Customer Care Associate
• Customer Care Specialist
• Customer Service Specialist
• Phone
• Representante de Servicio al Cliente
• Service Representative
• Service Specialist
• Telephone

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job