Director, Salesforce Customer Experience – Designing Exceptional Customer Journeys

Are you a seasoned Salesforce professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where innovation and creativity are encouraged? If so, we invite you to join blithequark's Concentrix Catalyst team as a Director, Salesforce Customer Experience. At blithequark, we're reimagining everything Customer Experience (CX) through strategy, talent, and technology. Our Concentrix Catalyst team is at the forefront of this revolution, providing market-leading technology and insights to modernize and simplify the customer experience. As a Director, Salesforce Customer Experience, you'll be part of a talented team that's shaping the future of CX.

About blithequark

blithequark is a new breed of tech company – Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, helping brands grow across the world and into the future. Our clients trust us to deliver innovative solutions that drive successful outcomes, and we're committed to helping them achieve their vision.

Our Game-Changers

At blithequark, we challenge conventions, deliver outcomes unimagined, and create experiences that go beyond WOW. If you're a game-changer who shares our passion for innovation and customer experience, we'd love to discuss career opportunities with you.

Key Responsibilities

As a Director, Salesforce Customer Experience, you'll be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs. Your key responsibilities will include:

• Leadership: Lead and mentor a team of Salesforce practitioners, ensuring adherence to best practices in Salesforce.
• Solution Design: Participate in and lead pre-sales meetings and sales opportunities, establishing scalable solutions aligned with client needs.
• Project Delivery: Oversee and lead the design, build, and run of Salesforce Solutions, assessing and making recommendations on business process, design, building, testing, and run of project solutions.
• Contact Center: Design and implement best-in-class Salesforce-based call center solutions, optimizing customer and agent experiences, processes, workflows, and online and call handling best practices.
• Industry Knowledge: Apply industry-specific knowledge to develop tailored Salesforce solutions, staying informed about industry trends and leveraging Salesforce Industry Cloud solutions.
• Continuous Improvement and Innovation: Stay updated with the latest Salesforce features and releases, recommending and implementing improvements for existing and new Salesforce environments.

Essential and Preferred Qualifications

* Education: Minimum Bachelor's degree in Computer Science, Information Technology, or related field.

• Salesforce Certifications: Administrator, Service Cloud, Experience Cloud, Data Cloud, Contact Center, Architect Level, and other Salesforce Certifications.
• Soft Skills: Proven leadership skills, excellent problem-solving and analytical skills, excellent communication and interpersonal skills, team player with ability to work collaboratively in a team environment, leadership skills with the ability to mentor and guide clients and team members, attention to detail and commitment to delivering high-quality solutions, experience in Agile or Scrum methodologies.

Skills and Competencies

* A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce.

• 10+ years of experience in enterprise software applications.
• Expert in Service Cloud – contact center experience, a plus.
• Strong knowledge of Salesforce and integrations with other systems.
• Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors.
• Experience with Salesforce Einstein and AI-driven solutions, a plus.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Director, Salesforce Customer Experience, you'll have access to:

• Mentorship and Coaching: Work with experienced leaders and mentors to develop your skills and advance your career.
• Training and Development: Participate in regular training and development programs to stay up-to-date with the latest Salesforce features and releases.
• Career Advancement Opportunities: Opportunities to take on new challenges and advance your career within blithequark.

Work Environment and Company Culture

We're a remote-first company, and we're committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture is built on the principles of innovation, collaboration, and customer-centricity. As a Director, Salesforce Customer Experience, you'll be part of a talented team that's shaping the future of CX.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary: A competitive salary based on your experience and qualifications.
• Benefits: Eligible employees can enroll in private medical plans, retirement savings plans, paid learning days, and flexible workplaces.
• Perks: Enjoy a range of perks, including flexible work arrangements, professional development opportunities, and a fun and supportive work environment.

How to Apply

If you're a seasoned Salesforce professional with a passion for delivering exceptional customer experiences, we invite you to apply for the Director, Salesforce Customer Experience role at blithequark's Concentrix Catalyst team. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or credentials.

Equal Opportunity Employer

blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We're committed to creating a diverse and inclusive work environment that's welcoming to all employees. If you require a reasonable accommodation to apply for this role, please click here.

Apply Now

Don't miss this opportunity to join a talented team that's shaping the future of CX. Apply now for the Director, Salesforce Customer Experience role at blithequark's Concentrix Catalyst team. Apply for this job