Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote work environment where creativity and innovation are encouraged? If so, we invite you to join blithequark, a forward-thinking company that's revolutionizing the way people shop for glasses and eyewear. As a part-time Customer Experience Advisor at blithequark, you'll play a vital role in representing our brand and supporting customers across the globe. We're seeking a self-motivated, tech-savvy individual who's eager to learn and grow with our team. If you're passionate about building strong relationships, solving complex problems, and staying energized in a fast-paced environment, we'd love to hear from you.

What You'll Do:

* Deliver exceptional customer service through email and live chat interactions, ensuring that every customer feels valued and supported.

• Learn and master our internal management system to efficiently process sales orders and maintain customer relationships.
• Utilize internal communication software to collaborate with teammates, management, and other departments, fostering a culture of transparency and open communication.
• Identify and develop innovative solutions to address customer pain points and trends, continuously improving the overall customer experience.

Who You Are:

* A self-starter who takes ownership of their work and is proud of their accomplishments.

• A creative problem solver who thinks outside the box and is not afraid to challenge the status quo.
• A sensitive and skilled communicator who can adapt their tone and style to suit different audiences and situations.
• Eager to learn new technology systems and procedures, with a willingness to take on new challenges.
• Highly organized and attentive to detail, with the ability to juggle multiple tasks and priorities.
• Proficient in navigating multiple tabs and windows, with a strong understanding of keyboard shortcuts.
• Able to stay energized and motivated in a high-volume work environment with limited supervision.
• Excited to represent blithequark and facilitate meaningful customer interactions.

Requirements:

* Ability to attend a virtual two-week onboarding program via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome).

• A quiet workspace with minimal noise (i.e., home office) where you'll fulfill your shifts.
• Availability to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT.
• Availability to work evenings and weekends, including during the holiday season.
• Reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided).
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Extra Credit:

* Customer service experience

• Experience working from home

About Us:

At blithequark, we're driven by a mission to inspire and impact the world with vision, purpose, and style. We're a company that's constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. Since our founding in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests. Our commitment to vision for all is evident in our Buy a Pair, Give a Pair program, which has distributed over eight million pairs of glasses to people in need across 50 countries. We believe that everyone deserves access to quality eyewear, and we're dedicated to making that a reality.

Work Environment and Culture:

At blithequark, you can expect a dynamic, inclusive work environment that's filled with curious, kind folks who are passionate about making a difference. We believe in transparency and equity, and our annual Impact Report and Racial Equity Strategy lay out our commitment to these values. As a member of our team, you'll have access to company outings and events, volunteering and learning opportunities, and a sense of community and belonging that's hard to find elsewhere. We're proud to be a Best Place to Work for LGBTQ+ employees, as recognized by the Human Rights Campaign.

Compensation and Benefits:

As a part-time Customer Experience Advisor at blithequark, you'll receive a competitive hourly rate of $13.00, with opportunities for growth and advancement. We offer a range of benefits, including:

• A comprehensive onboarding program to ensure your success
• Ongoing training and development opportunities to help you grow in your role
• A dynamic, inclusive work environment that's filled with passionate, like-minded individuals
• Access to company outings and events, volunteering and learning opportunities
• A sense of community and belonging that's hard to find elsewhere

How to Apply:

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! We can't wait to hear from you and learn more about your qualifications and experience. Thank you for considering blithequark as your next career destination! Apply for this job