Experienced Remote Customer Service Representative – Health Insurance Enrollment and Support

Are you a motivated and customer-focused individual looking for a new challenge in the healthcare industry? Do you have a passion for delivering exceptional service and making a difference in people's lives? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives, where you'll play a vital role in helping individuals and families navigate the complex world of health insurance.

About blithequark

blithequark is a leading provider of cloud-based enrollment tools and services, empowering millions of consumers across the country to make informed health plan decisions. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools have revolutionized the way people find and enroll in health insurance. As a Remote Customer Service Representative at blithequark, you'll be part of a dynamic team that's committed to building a motivating and positive work environment, even in a remote setting.

Our Mission

At blithequark, our mission is to make finding and enrolling in health insurance simple, accessible, and stress-free. We believe that everyone deserves quality healthcare, and we're dedicated to providing exceptional customer service to help individuals and families achieve their health goals. As a Remote Customer Service Representative, you'll be a key part of our team, delivering an amazing customer experience and helping to unveil the mystery of finding and enrolling in health insurance.

Key Responsibilities

As a Remote Customer Service Representative at blithequark, you'll be responsible for:

• Handling inbound and outbound calls, delivering the highest level of customer service experience consistently
• Managing customer accounts and providing technical support
• Entering application data and responding to online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Utilizing creative problem-solving skills to resolve customer issues
• Demonstrating flexibility and adaptability to changing projects and updates
• Managing time and tasks effectively, prioritizing multiple responsibilities and meeting deadlines
• Completing extensive self-study, training, and testing to ensure eligibility for certifications and promotions
• Adhering to regulated guidelines for communications via all channels

Qualifications

To succeed as a Remote Customer Service Representative at blithequark, you'll need:

• Moderate to advanced computer skills, with a high level of comfort learning new technology
• Excellent verbal and written communication skills, with a high level of professionalism
• Comfortable working from home, with a dedicated, private, and secure workspace
• Self-motivation and a success-driven attitude, with a willingness to learn and grow
• A minimum of 18 years of age, with a reliable internet connection (35 mb/s or faster) and a personal laptop or desktop computer

Preferred Qualifications

While not required, previous experience in customer support or technical support roles, as well as familiarity with CRM systems and practices, are highly desirable. Additionally, Spanish bilingual skills are a plus, with enhanced pay rates available for those who can communicate effectively in Spanish.

What We Offer

As a Remote Customer Service Representative at blithequark, you'll enjoy:

• Paid training and certification programs to ensure your success
• Full-time, seasonal temp-to-permanent roles with opportunities for advancement
• Performance and attendance-based incentives, in addition to your base pay
• The convenience of working from home, with a collaborative and supportive team environment
• A comprehensive benefits package, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO)

Compensation Details

* Base pay: $14.50 per hour

• Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish bilingual base pay: $15.50 per hour
• Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge in the healthcare industry, we invite you to apply for the Remote Customer Service Representative role at blithequark. Please visit our website to learn more about our company culture and benefits, and to submit your application. We look forward to welcoming you to our team! Apply for this job