Technical Customer Support Representative – Join blithequark's Innovative Team

Are you passionate about delivering exceptional customer experiences and troubleshooting technical issues with ease? Do you thrive in a fast-paced environment where no two problems are the same? Look no further than blithequark, a cutting-edge company revolutionizing the computer gaming industry with innovative products and services. As a Technical Customer Support Representative at blithequark, you will be the face of our company, providing top-notch support to our customers through various channels, including email, chat, and telephone. Your technical expertise, combined with your excellent communication and interpersonal skills, will enable you to resolve complex issues and exceed customer expectations.

About blithequark

blithequark was founded in August 2022 by a team of industry veterans and content creators with a shared vision of setting a new standard in computer gaming. Our company is built on the principles of quality, innovation, and customer satisfaction. We strive to make our products and services accessible and affordable for gamers worldwide.

Schedule and Work Environment

As a Technical Customer Support Representative, you will work a flexible schedule from Tuesday to Saturday, preferably from 10am to 6pm CT. You will be working from home, which means you'll have the comfort and flexibility to manage your work environment. Our team is remote-friendly, and we prioritize work-life balance.

Job Duties and Responsibilities

As a Technical Customer Support Representative, your key responsibilities will include:

• Identifying, investigating, and resolving customer questions or problems with computer software and hardware
• Providing email, chat, and telephone support to end-users experiencing technical difficulties
• Applying knowledge of computer software, hardware, and procedures to solve problems
• Guiding users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions
• Identifying and escalating support situations requiring urgent attention
• Tracking and routing support requests via computerized ticketing system; thoroughly documenting resolutions
• Staying current with product upgrades, system information, and business updates
• Collaborating with other team members to research and resolve problems
• Performing other related duties as assigned

Required Skills and Abilities

To succeed in this role, you will need:

• Proficiency with or the ability to quickly learn an array of computer hardware and software
• A thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• A professional and pleasant telephone manner
• The ability to explain technical issues to technical and non-technical customers
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office Suite or related software
• A willingness to have telephone conversations monitored for quality assurance

Education and Experience

While not mandatory, we prefer candidates with:

• An Associate's degree in Computer Science or a related field
• 2+ years of experience in customer technical support

Physical Demands and Benefits

As a remote worker, you will be required to:

• Sit for the duration of the workday
• Use a keyboard, headset, and computer monitor for the workday

In return, blithequark offers a comprehensive benefits package, including:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Work From Home

Why Join blithequark?

At blithequark, we prioritize career growth and learning opportunities. As a Technical Customer Support Representative, you will have the chance to:

• Develop your technical skills and knowledge in computer software and hardware
• Collaborate with a talented team of professionals in the gaming industry
• Contribute to the success of a innovative company that's changing the face of computer gaming
• Enjoy a flexible work schedule and work-life balance
• Participate in ongoing training and development programs to enhance your skills and career prospects

How to Apply

If you're a motivated and technical individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Visit our website to submit your application and join the blithequark team today! Apply Now! Apply for this job