Experienced Virtual Sales and Customer Service Representative – Evening and Weekend Shift
Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, technology-rich environment and enjoy building positive relationships with clients? If so, we invite you to join blithequark's dynamic team of virtual sales and customer service professionals as a Virtual Sales and Customer Service Representative. At blithequark, we pride ourselves on being a leading provider of small business call center services, helping entrepreneurs and small business owners capture 100% of their sales opportunities by providing overflow sales support during days, evenings, and weekends. As a Virtual Sales and Customer Service Representative, you will play a vital role in our team, acting as an extension of our clients' businesses and helping them grow their customer base.
About blithequark
Founded over 21 years ago, blithequark has become one of the largest North American providers of small business call center services. Our team of experts is dedicated to delivering exceptional customer experiences, building trust and confidence with our clients, and driving business growth. With a strong focus on innovation, technology, and customer satisfaction, we continue to set the standard for excellence in the industry.
Job Responsibilities and Essential Functions
As a Virtual Sales and Customer Service Representative, you will be responsible for:
- Making a great first impression on the phone and in person, fostering a personalized and helpful experience for clients, and winning their trust and confidence
- Quickly determining the nature of objections and responding appropriately utilizing active listening skills
- Being proactive and committed to taking action to resolve customer needs
- Understanding the importance of attention to detail and applying new knowledge or skills quickly
- Solving problems and taking advantage of opportunities without being asked
- Enjoying working in a technical workplace and improving skills through practice
Key Qualifications and Skills
To succeed in this role, you will need:
- A minimum of 4 years of sales or customer service experience
- Results-driven and committed to meeting individual and team goals
- Strong PC and problem-solving skills
- Strong verbal and written communication skills
- Office experience in the following industries is a plus: Home Inspection, Carpet Cleaning, Maid Service, Handyman
- Ability to work in a fast-paced, technology-rich environment
- Strong adaptability and commitment to sales and customer service excellence
- Growth mindset and high work standards
- Resilience and ability to maintain a high level of energy to maximize performance
Benefits and Perks
As a Virtual Sales and Customer Service Representative at blithequark, you can expect:
- Monthly incentive potential
- Attendance and retention bonuses
- Paid time off
- Eligibility for medical, dental, and vision insurance
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Work Environment and Culture
At blithequark, we value our team members and strive to create a positive and inclusive work environment. Our virtual sales and customer service team is a collaborative and dynamic group of professionals who are passionate about delivering exceptional customer experiences. We offer a flexible and remote work arrangement, allowing you to work from the comfort of your own home.
How to Apply
If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume, personal email, and location to our online application portal. We look forward to hearing from you!
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