Experienced Customer Service Representative – Online Payments Support
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Pay department as a Customer Service Representative, where you'll play a vital role in ensuring our clients receive the best possible payment solution performance.
About blithequark
blithequark is a global and fast-growing technology company that's revolutionizing the way businesses interact with their customers. With a rich history dating back to 1999, our company philosophy remains the same: "Do what you love, do what you're good at, and contribute." We're a team of ambitious, caring, and entrepreneurial individuals who work together to overcome any challenge. Our innovative omnichannel payment solutions empower clients to provide seamless payment experiences to their end-users, regardless of language, currency, or location.
The Role
As a Customer Service Representative in our Pay department, you'll be the first point of contact for our clients, providing day-to-day support and ensuring their payment solutions perform optimally. Your primary responsibilities will include:
- Administratively onboarding new clients and managing their orders
- Providing 1st line support on a daily basis, resolving technical issues and customer complaints in a timely and professional manner
- Proactively sharing customer feedback to inform the development of our platform
- Supporting a portfolio of customers across various branches, prioritizing and delegating tasks as needed
- Maintaining a daily helicopter view to identify onboarding needs and take action
- Documenting client information thoroughly in our CRM system
What We're Looking For
To succeed in this role, you'll need to possess:
- Excellent communication skills, both written and verbal, to effectively interact with clients, partners, and colleagues
- Proficiency in both English and Dutch languages
- Strong analytical skills, with a balance of helicopter view and attention to detail
- Positive mindset, stress resilience, and a proactive approach to problem-solving
- Strong organizational skills, with the ability to prioritize work effectively and meet deadlines
Young Professional Program (Traineeship)
As a Customer Service Representative, you'll have the opportunity to join our Young Professional Program (YPP), a comprehensive traineeship designed to enhance your skills and capabilities. Through monthly training sessions and collaboration with a diverse group of talented individuals from across the organization, you'll develop invaluable networking opportunities and accelerate your personal and professional growth.
Benefits of Working at blithequark
As a new member of our team, you'll enjoy a range of benefits, including:
- A 3-day Global Onboarding program at our headquarters in Breda, providing a deep dive into our culture and company philosophy
- Healthy lunch for everyone, every day
- Shuttle mobility cards and company cars for convenient transportation
- Pension plan of 8% of your monthly salary
- 25 holidays per year, with the option to purchase an additional 10 days annually
- Employee Share Purchase Program offering a discount on purchasing company shares
- Internal and external training courses, including Udemy and the CM Academy, to support your professional development
- Regular Meet-Ups with external speakers to promote knowledge sharing
- A wide range of social events, including weekly drinks, board game nights, karaoke parties, and more
Join the blithequark Team
If you're a customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and embark on a journey of personal and professional growth. Apply now and become a part of the blithequark family! Apply Job! Apply for this job